Ag Awards

VoodooDreams Casino - Doesn't pay out winnings

Complaint Info
Disputed casino VoodooDreams Casino
Reason Delayed payment
Amount kr 8314
Posted on November 19, 2018

About 2,5-3 months ago i played on voododreams casino and won 8314 SEK. I made an withdrawl, about 2 weeks after the withdrawl i tried to log on, but my account was locked. I then contacted the support, and they then told me to send in documents for verification, so i did. About a week later, and i still havent heard anything, i contacted the support again. They then told me that the security department was looking at my account. "it should go fast and asked med to wait a bit."
About two weeks later, and i still havent heard from them, i contacted the support again. Same reply all over again. "Just wait, the security department is looking over your account"
They have given me the same reply now 6 times for a period of almost 3 months. And i wonder, will they ever pay out my winnings?

Posted on July 26, 2019

This complaint has been reopened as per VoodooDreams Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on July 26, 2019

We have noticed this complaint has not been resolved and we wish to revisit this.

We can't seem to find your registered email address in our player database.

Would you kindly forward us the username or email address you have used to register on VoodooDreams to [email protected]

I will then be able to investigate further.

Posted on July 26, 2019

Dear @Jentan1986,

Please let us know if you have cooperated the casino and sent the required inform­ati­on. ­P­lease be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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