Ag Awards

VoodooDreams Casino - Delaying payment for well over a month

Complaint Info
Disputed casino VoodooDreams Casino
Reason Delayed payment
Amount kr 45370
Posted on November 29, 2018

I have been waiting for my casino win since October 8, 45370sek and they have got all the documents they need and the chat lies and says they will fix it but nothing happens to be promised date all the time but when it's time for payout, they only come with apologies and blame on another department.

Regards Sonny plz help me

Posted on July 26, 2019

This complaint has been reopened as per VoodooDreams Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on July 26, 2019

We have noticed this complaint has not been resolved and we wish to revisit this.

We can't seem to find your registered email address in our player database.

Would you kindly forward us the username or email address you have used to register on VoodooDreams to [email protected]

I will then be able to investigate further.

Posted on July 26, 2019

Dear @SonnyKova,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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