Complaint #4 Voltslot Casino

Was self excluded but Voltslot let me deposit and play

By Peter J.

2 years ago

I tried making the complaint 7 days ago:

This was the reply AskGamlers gave me. I have followed your advice.

AskGamblers Casino Complaint Team strongly encourages you to cooperate with the casino and provide requested documents and allow them to verify your account. If it does not happen this week, feel free to use our service again and submit new complaint.

Anyways, I will just re post my complaint. Here in the top of the complaint I will update with what has happened since.

Update since:

First of All I tried to open a game on the casino and press play with my 20 Cent before I deposited. This you will be able to see in the history at the casino.
They have refunded my last deposit, which was not used, because my account got re-blocked.
They are still not willing to pay me back the other deposits.

Here is the last couple of messages from Voltslot Casino: (I have attached all to not leave anything out)

"Dear Peter,

Thank you for your response!

We would like to inform you that due to technical problems, the account was opened for a while, we apologize. As your account was previously closed at your request, accordingly it has been closed again.

Thank you for your understanding!

Have a nice day and wish you good luck!

Regards,

Voltslot casino support team"

And the final message:

"Dear Peter,

Hope you are doing well.

We would like to inform you that you have been refunded a deposit of 64 EUR, which was left on your balance. As for other deposits, we have to refuse to refund the funds as you have already used them for game activity.

If you still have any questions, please let us know - we will help you.

Have a nice day and wish you good luck!

Regards,

Voltslot casino support team"

- If this can happen and a casino can just say, nah we won't pay you back even though the mistake is ours that you were not properly self excluded and you were able to play.

- Then where draws the line from letting other casinos do this on purpose?

- I don't know the Curacao license law, but this can only be very illegal.

PREVIOUS COMPLAINT: < content removed >

Disputed Casino Voltslot Casino

Reason Refund declined

Amount €257

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Slotsbuddy

• Denmark • 1 reviews

2 years ago

Hi @Askgamblers and @VoltCasino.

I have recieved the funds.

I am just sorry that it had to be because of the complaint here.

Just want other players to be viligiant and be very sure that you have the necessary evidence and read TC very carefully of you are going to play here.

As you can see, maybe you will need some external help to get what is rightfully yours.

Thank you all.

Good luck, have fun.

AskGamblers

• Support Team

2 years ago

Dear @Slotsbuddy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Voltslot Casino

• Representative

2 years ago

Dear SLOTSBUDDY and AskGamblers Team,

We apologize for any negative experience at our Casino and any inconvenience that may have occurred. Your feedback is precious and helps us to improve.

We have double-checked the situation and admit that, unfortunately, a system error did occur. As a result of the failure, the customer's account was unblocked.

Previously, the client was only refunded the amount of his last deposit. Nevertheless, we recognize our mistake and would like to inform you that the rest of the funds that the client already played have been refunded. We hope that the complaint can be considered resolved.

If you have any additional questions or need any assistance, please do not hesitate to contact us at any time, and we will always be happy to help you!

Warm regards,
Voltslot Casino team

Voltslot Casino Complaint Stats

Resolved 13 / 13

Avg. Amount $786

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Voltslot Casino Complaints

See all complaints for this casino

Volt Slot Withdrawal AGAIN taking over 6 days

Your site helped me with a complaint before with this casino. I am again having the same issue with a withdrawal taking 6 days.

The casino is again using word for word the same copy and paste responses as before 'It is now with the payment provider' 'expect it in your bank in 5 days'.

AGAIN, the transaction is a cryptocurrency withdrawal, therefore there is no bank and the transaction is instant. But again it is not received.

I do not understand how this can happen every time I use this casino for a withdrawal.

Resolved

€500

Withdrawal has left casino account but not credited LTC wallet casino giving conflicting information

Hello,

I had a withdrawal of 400 euro pending with Voltslot to my LTC wallet for 5 days. When I chased the support said it would be processed in a few days.

The pending withdrawal then vanished from my account. However It did not credit my LTC wallet. I contacted support and asked them to supply me with the transaction hashtag so I could trace through the blockchain. They refused. They then reverted to saying it would be processed in a few days (despite it not showing as pending in my account). This was 3 days ago and nothing has been received and no transaction hashtag has been provided.

I am fully verified and have played at the site for 6 months and had withdrawals before.

Help is needed

Resolved

€400

Not processing crypto withdrawal and giving false information

Hello,

Unfortunately like many other players it seems, volt slot are giving me the run around on a small crypto withdrawal of 105 euros.

This was requested 4 days ago. Their terms state 48 hours. Engaging with the support has been awful. They give conflicting/false information, firstly claiming the withdrawal has been processed but it will take the payment provider 7 days to process, this is just blatantly untrue with crypto. Then when I pointed out the withdrawal cannot have been processed as I can still reverse the withdrawal they still claim it has been processed but I can still reverse the withdrawal. It's just completely untrue and not logical.

I note you have helped other players on here with basically the same issue so am raising the complaint here in hopes of you helping me with the same.

Thank you

Resolved

€105

Voltslot again not processing withdrawals despite saying they have

As per my last complaint, which you helped resolve, I am having to open a new complaint for the last 400 I withdrew from my account.

Just like the first complaint, where the site claimed it had been processed, then began sending the copy-and-paste responses, the same is happening again.

Withdrawal was processed last Sunday to Skrill. Of course, it has not been received by Skrill, and AGAIN, Skrill has stated they have no incoming payments.

Despite contacting the site and explaining this and requesting to speak to a manager or to be directed to the finance team, I am again hitting brick walls.

AskGamblers helping again would be great.

Resolved

€400

VoltSlot Casino - Complaint regarding unprocessed withdrawals

Dear AskGamblers Team,

I am writing to formally submit a complaint regarding withdrawal delays and lack of transparency from the online casino Voltslot.

On August 9, 2025, I requested 2 withdrawals of €40 and €966 to my bank account at National Bank of Greece. Despite repeated assurances from both casinos that my withdrawals have been processed on their side, the funds have not appeared in my account.

I have repeatedly requested transaction proof or any documentation confirming that the withdrawals were sent, but casino refuse to provide a transaction ID or any supporting evidence. All communication from them consists of copy-paste messages stating that the withdrawals are with the bank, without any concrete confirmation.

I have contacted my bank regarding this matter, and they have confirmed that no incoming transaction has been initiated by the casino.

This situation has caused considerable stress and financial inconvenience, and I believe the casinos are acting non-transparent and potentially unfair.

I kindly request AskGamblers to:

1. Investigate these withdrawal issues.

2. Advise on possible next steps to recover my funds.

3. Publish a public complaint to alert other players if necessary.

Attached are all email communications between myself and the casino, which serve as evidence of the unprocessed withdrawals and lack of transparency.

Thank you for your attention and support. I trust that AskGamblers can assist in resolving this matter promptly.

Resolved

€1,006

Voltslot Payment not received despite the casino claiming it was processed

My account has been fully verified for months and withdawals/deposits have been processed in the past.

On this withdrawal I received an email four days ago saying it had been processed as normal. It has been 4 days and the money has not been received into my skrill. Skrill have stated no payments from the merchant (Fairgame) have been sent or are in the midst of being processed their end. Despite this being what the Volt support team attempted to state (They also seemed to get confused and ask for a bank statement at one point?)

From other complaints here I can see this is a recurring theme. It seems something isnt being done on the merchants side and support is unfortunately reluctant or unable to communicate with the payments team.

Very frustrating!

Resolved

€200

They claim Withdrawal has been completed but again not received by skrill this has happened before

The amount is €340.

Askgamblers helped me with the same issue with Volt 6 months ago.

I have had the email saying the withdrawal has been processed but unfortantely it has not been received by skrill. Last time this happened it seemed the money had not actually been sent. Despite the email saying it had. Seems to be a confusion in the processes at Volt with their withdrawals. The terms say it should have been received within 48 hours. It hasnt.

I would appreciate Askgamblers helping again as it seems to be the only way it is resolved.

Tammie

Resolved

€340

AGAIN not processing my withdrawal after 6 days

Askgamblers have helped me with this issue before.

Yet AGAIN I am having trouble getting a withdrawal from VOLT. This is despire me having a VIP manager (apparently, although he never responds to emails).

I have been waiting since April 9th for the withdrawal, their terms state 48 hours. But again, I am getting the same copy and paste responses from support.

Please can Askgamblers help mediate as the casino only seems to respond when you do.

Resolved

€330

Voltslot AGAIN not processing withdrawals in their Ts and Cs stated timeframe

Yet again my withdrawal from Voltslot has exceeded the 48 hour period their Ts and Cs state it takes to process withdrawals.

My withdrawal has now taken over 4 days and has still been stuck on pending.

This is for 200 euro and the last amount of money in my account from my original complaint on askgamblers where the withdrawal had exceeded four days.

I simply want the withdrawal emptied so I can stop gambling.

Again I have contacted the casino and I get the same copy and paste responses from chat. The VIP manager 'Sam' no longer responds to me.

Askgamblers mediation would be greatly appreciated so I can move on,.

Resolved

€230

Voltslot claim skrill withdrawal has been processed but not been received

I am submitting this complaint for a second time under the 'delayed payment' section of Askgamblers complaints section. I have also been advised to resubmit by the askgamblers support.

This is a complaint about a DELAYED/Missing payment. NOT a complaint about the casino's withdrawal procedures.

My withdrawal was successfully processed by Voltslot 5 days ago now. It was requested by Skrill, all previous withdrawals once processed were instant (as skrill is an ewallet and is always instant). The withdrawal has not been received. Skrill has confirmed nothing has been received.

The email support said the money had been sent. However the online chat then gave me somewhat conflicting/confused information, they seemed to think this was a bank transfer.

I am getting nowhere on email support with the casino and the VIP manager emails I sourced from online go unanswered.

My complaint is identical to the last complaint from another user against this casino which you resolved over 6 months ago, so there is no way this complaint doesn't meet your requirements.

This is for 300 euros. I assume there has been a glitch so need help resolving this with the casino.

Thanks

Resolved

€300