Complaint #8 Voltslot Casino

Voltslot claim skrill withdrawal has been processed but not been received

By tammieabbiss

1 year ago

I am submitting this complaint for a second time under the 'delayed payment' section of Askgamblers complaints section. I have also been advised to resubmit by the askgamblers support.

This is a complaint about a DELAYED/Missing payment. NOT a complaint about the casino's withdrawal procedures.

My withdrawal was successfully processed by Voltslot 5 days ago now. It was requested by Skrill, all previous withdrawals once processed were instant (as skrill is an ewallet and is always instant). The withdrawal has not been received. Skrill has confirmed nothing has been received.

The email support said the money had been sent. However the online chat then gave me somewhat conflicting/confused information, they seemed to think this was a bank transfer.

I am getting nowhere on email support with the casino and the VIP manager emails I sourced from online go unanswered.

My complaint is identical to the last complaint from another user against this casino which you resolved over 6 months ago, so there is no way this complaint doesn't meet your requirements.

This is for 300 euros. I assume there has been a glitch so need help resolving this with the casino.

Thanks

Disputed Casino Voltslot Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

tammieabbiss

1 year ago

The withdrawl was received 10 minutes after I opened my complaint against you and forwarded proof it was live.

You hadn't sent it as you were obviously having an issue with skrill.

Voltslot Casino

• Representative

1 year ago

Dear Tammieabbiss and AskGamblers Team,

Thank you for your patience.

We would like to inform you that your withdrawal request for €300 was created on 2025-01-16 at 11:50:27 UTC and successfully processed and sent on 2025-01-21 at 08:15:54 UTC. The funds have been transferred from our side, and the time required for them to reach your account depends on the payment system (Skrill) as we have no further control over the process after the transfer is completed.

Please note that your withdrawal may take 1 to 3 business days to be credited, depending on the payment method and banking procedures.

At this moment, we kindly ask for your understanding while waiting for the funds to be credited. If you do not receive the payment within a reasonable timeframe, we will need your cooperation to investigate further. In such a case, please provide us with a bank statement covering the period from 2025-01-21 08:15:54 UTC to the current date. This will allow us to contact the payment provider and verify the transaction status.

We appreciate your understanding and are here to assist you further if needed.

Best regards,
Voltslot Casino Team

AskGamblers

• Support Team

1 year ago

Dear Voltslot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Voltslot Casino Complaint Stats

Resolved 13 / 13

Avg. Amount $786

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Voltslot Casino Complaints

See all complaints for this casino

Volt Slot Withdrawal AGAIN taking over 6 days

Your site helped me with a complaint before with this casino. I am again having the same issue with a withdrawal taking 6 days.

The casino is again using word for word the same copy and paste responses as before 'It is now with the payment provider' 'expect it in your bank in 5 days'.

AGAIN, the transaction is a cryptocurrency withdrawal, therefore there is no bank and the transaction is instant. But again it is not received.

I do not understand how this can happen every time I use this casino for a withdrawal.

Resolved

€500

Withdrawal has left casino account but not credited LTC wallet casino giving conflicting information

Hello,

I had a withdrawal of 400 euro pending with Voltslot to my LTC wallet for 5 days. When I chased the support said it would be processed in a few days.

The pending withdrawal then vanished from my account. However It did not credit my LTC wallet. I contacted support and asked them to supply me with the transaction hashtag so I could trace through the blockchain. They refused. They then reverted to saying it would be processed in a few days (despite it not showing as pending in my account). This was 3 days ago and nothing has been received and no transaction hashtag has been provided.

I am fully verified and have played at the site for 6 months and had withdrawals before.

Help is needed

Resolved

€400

Not processing crypto withdrawal and giving false information

Hello,

Unfortunately like many other players it seems, volt slot are giving me the run around on a small crypto withdrawal of 105 euros.

This was requested 4 days ago. Their terms state 48 hours. Engaging with the support has been awful. They give conflicting/false information, firstly claiming the withdrawal has been processed but it will take the payment provider 7 days to process, this is just blatantly untrue with crypto. Then when I pointed out the withdrawal cannot have been processed as I can still reverse the withdrawal they still claim it has been processed but I can still reverse the withdrawal. It's just completely untrue and not logical.

I note you have helped other players on here with basically the same issue so am raising the complaint here in hopes of you helping me with the same.

Thank you

Resolved

€105

Voltslot again not processing withdrawals despite saying they have

As per my last complaint, which you helped resolve, I am having to open a new complaint for the last 400 I withdrew from my account.

Just like the first complaint, where the site claimed it had been processed, then began sending the copy-and-paste responses, the same is happening again.

Withdrawal was processed last Sunday to Skrill. Of course, it has not been received by Skrill, and AGAIN, Skrill has stated they have no incoming payments.

Despite contacting the site and explaining this and requesting to speak to a manager or to be directed to the finance team, I am again hitting brick walls.

AskGamblers helping again would be great.

Resolved

€400

VoltSlot Casino - Complaint regarding unprocessed withdrawals

Dear AskGamblers Team,

I am writing to formally submit a complaint regarding withdrawal delays and lack of transparency from the online casino Voltslot.

On August 9, 2025, I requested 2 withdrawals of €40 and €966 to my bank account at National Bank of Greece. Despite repeated assurances from both casinos that my withdrawals have been processed on their side, the funds have not appeared in my account.

I have repeatedly requested transaction proof or any documentation confirming that the withdrawals were sent, but casino refuse to provide a transaction ID or any supporting evidence. All communication from them consists of copy-paste messages stating that the withdrawals are with the bank, without any concrete confirmation.

I have contacted my bank regarding this matter, and they have confirmed that no incoming transaction has been initiated by the casino.

This situation has caused considerable stress and financial inconvenience, and I believe the casinos are acting non-transparent and potentially unfair.

I kindly request AskGamblers to:

1. Investigate these withdrawal issues.

2. Advise on possible next steps to recover my funds.

3. Publish a public complaint to alert other players if necessary.

Attached are all email communications between myself and the casino, which serve as evidence of the unprocessed withdrawals and lack of transparency.

Thank you for your attention and support. I trust that AskGamblers can assist in resolving this matter promptly.

Resolved

€1,006

Voltslot Payment not received despite the casino claiming it was processed

My account has been fully verified for months and withdawals/deposits have been processed in the past.

On this withdrawal I received an email four days ago saying it had been processed as normal. It has been 4 days and the money has not been received into my skrill. Skrill have stated no payments from the merchant (Fairgame) have been sent or are in the midst of being processed their end. Despite this being what the Volt support team attempted to state (They also seemed to get confused and ask for a bank statement at one point?)

From other complaints here I can see this is a recurring theme. It seems something isnt being done on the merchants side and support is unfortunately reluctant or unable to communicate with the payments team.

Very frustrating!

Resolved

€200

They claim Withdrawal has been completed but again not received by skrill this has happened before

The amount is €340.

Askgamblers helped me with the same issue with Volt 6 months ago.

I have had the email saying the withdrawal has been processed but unfortantely it has not been received by skrill. Last time this happened it seemed the money had not actually been sent. Despite the email saying it had. Seems to be a confusion in the processes at Volt with their withdrawals. The terms say it should have been received within 48 hours. It hasnt.

I would appreciate Askgamblers helping again as it seems to be the only way it is resolved.

Tammie

Resolved

€340

AGAIN not processing my withdrawal after 6 days

Askgamblers have helped me with this issue before.

Yet AGAIN I am having trouble getting a withdrawal from VOLT. This is despire me having a VIP manager (apparently, although he never responds to emails).

I have been waiting since April 9th for the withdrawal, their terms state 48 hours. But again, I am getting the same copy and paste responses from support.

Please can Askgamblers help mediate as the casino only seems to respond when you do.

Resolved

€330

Voltslot AGAIN not processing withdrawals in their Ts and Cs stated timeframe

Yet again my withdrawal from Voltslot has exceeded the 48 hour period their Ts and Cs state it takes to process withdrawals.

My withdrawal has now taken over 4 days and has still been stuck on pending.

This is for 200 euro and the last amount of money in my account from my original complaint on askgamblers where the withdrawal had exceeded four days.

I simply want the withdrawal emptied so I can stop gambling.

Again I have contacted the casino and I get the same copy and paste responses from chat. The VIP manager 'Sam' no longer responds to me.

Askgamblers mediation would be greatly appreciated so I can move on,.

Resolved

€230

Voltslot Claim they have processed the withdrawal to my skrill it has not been done

Voltslot has sent a 'Withdrawal Processed' confirmation email to me. It has not been processed.

The support seemed to get confused telling me to enter my my bank details before it could be processed. After 6 emails back and forwards they conceded this wasn't needed.

The casino still doesn't seem to understand that if the withdrawal was processed (As their email states) it would be in my skrill. But it is still showing as in my Voltslot account.

Help is needed to mediate from Askgamblers as there seems to be mass confusion on Volt Slots part.

Amount is €390

Thanks.

Resolved

€390