Complaint #1 Voltslot Casino

Delayed withdrawals of 10,000euros by casino

By Yous T.

3 years ago

Message on forum

Last Wednesday (april 5th) I saw this casino and joined them for some play. After reaching a balance of €5000 I requested a withdrawal which got cancelled multiple times since I was not verified. The Finance Team was responding very quick to inform me about this (on average less then 2 hours) and at the evening my account fully verified and my withdrawal was pending and I made a second withdrawal as I had played in the meantime with another deposit. The day after I had cancelled my second withdrawal played a short time and reached again a balance of €5000 which I requested a withdrawal for.

Unfortunately since then nothing happened regarding my payout. While Support said in the chat at first that it should take 1-24 hours to approve a withdrawal and sometimes a little bit longer we are now almost a week ahead and both withdrawal requests are still 'awaiting confirmation'. According to Live Chat the casino is working around the clock to approve withdrawals and there should be no delay at all (as sometimes casinos are approving withdrawals only during working hours). When I send mails to the casino for update I get a standard reply from the casino. After asking on Monday more explanation and not being satisfied with their 'standard' reply, I was told that the Finance Department has sent my withdrawals for additional verification without an estimate on how long this should take.

This is something which I do not understand as my account is fully verified and where the casinos finance department was responding within two hours on last wednesday they are not responding anymore and all I get is standard replies from Customer Service and the update from Live Chat that my withdrawal requests have been sent for extra verification.

And while I am still waiting to get some approval/confirmation on my withdrawals the casino did not request my banking details they may use for withdrawing my funds which is according to the Live agent normal as the casino would request these details after confirming my withdrawal which is very strange. The casino allows you to enter on all withdrawal options the details of the recipient except Wire Transfer. This also implies that I can be stuck waiting another week or so as the casino also needs 1-5 business days to send a withdrawal through Wire Transfer and then the player can receive it.

As I am unable to get clear updates from the casinos I hope AskGamblers can assist me in retrieving my payouts which are 2 times €5000,-.

Disputed Casino Voltslot Casino

Reason Delayed payment

Amount €5000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Yankee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Voltslot Casino

• Representative

1 year ago

Dear Yankee and AskGamblers,

Firstly, we would like to thank the forum manager for reopening this complaint to allow us to provide clarity on the matter.

We apologize for not responding to the complaint in time. Thank you for bringing your concerns to our attention and for giving us the opportunity to address them.

We confirm that player's account and winnings were thoroughly reviewed as part of our standard procedures. A payment of €5,000 was processed and successfully transferred to the player. As for the remaining balance, it appears to have been played subsequently. Additionally, we have honoured player's request to close his account.

We appreciate your understanding and patience throughout this process. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Please let us know if you require any further information.

Best Regards, VoltSlot Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Voltslot Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Yankee

• 6 reviews

3 years ago

Hello all,

@AskGamblers team I do hope that Voltslot will provide a proper solution and respond on the content of my posts as their kind of generic responses are not enough and only claim that they worked by the policy and they have a lot of tools etc which is not the case unfortunately..

It is also worth the mention that while this casino claims to have a responsible gaming policy this is all not true and the casino offers only a self-exclusion option which they also do not use if you ask them to do so.

Voltslot Casino Complaint Stats

Resolved 13 / 13

Avg. Amount $786

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Voltslot Casino Complaints

See all complaints for this casino

Volt Slot Withdrawal AGAIN taking over 6 days

Your site helped me with a complaint before with this casino. I am again having the same issue with a withdrawal taking 6 days.

The casino is again using word for word the same copy and paste responses as before 'It is now with the payment provider' 'expect it in your bank in 5 days'.

AGAIN, the transaction is a cryptocurrency withdrawal, therefore there is no bank and the transaction is instant. But again it is not received.

I do not understand how this can happen every time I use this casino for a withdrawal.

Resolved

€500

Withdrawal has left casino account but not credited LTC wallet casino giving conflicting information

Hello,

I had a withdrawal of 400 euro pending with Voltslot to my LTC wallet for 5 days. When I chased the support said it would be processed in a few days.

The pending withdrawal then vanished from my account. However It did not credit my LTC wallet. I contacted support and asked them to supply me with the transaction hashtag so I could trace through the blockchain. They refused. They then reverted to saying it would be processed in a few days (despite it not showing as pending in my account). This was 3 days ago and nothing has been received and no transaction hashtag has been provided.

I am fully verified and have played at the site for 6 months and had withdrawals before.

Help is needed

Resolved

€400

Not processing crypto withdrawal and giving false information

Hello,

Unfortunately like many other players it seems, volt slot are giving me the run around on a small crypto withdrawal of 105 euros.

This was requested 4 days ago. Their terms state 48 hours. Engaging with the support has been awful. They give conflicting/false information, firstly claiming the withdrawal has been processed but it will take the payment provider 7 days to process, this is just blatantly untrue with crypto. Then when I pointed out the withdrawal cannot have been processed as I can still reverse the withdrawal they still claim it has been processed but I can still reverse the withdrawal. It's just completely untrue and not logical.

I note you have helped other players on here with basically the same issue so am raising the complaint here in hopes of you helping me with the same.

Thank you

Resolved

€105

Voltslot again not processing withdrawals despite saying they have

As per my last complaint, which you helped resolve, I am having to open a new complaint for the last 400 I withdrew from my account.

Just like the first complaint, where the site claimed it had been processed, then began sending the copy-and-paste responses, the same is happening again.

Withdrawal was processed last Sunday to Skrill. Of course, it has not been received by Skrill, and AGAIN, Skrill has stated they have no incoming payments.

Despite contacting the site and explaining this and requesting to speak to a manager or to be directed to the finance team, I am again hitting brick walls.

AskGamblers helping again would be great.

Resolved

€400

VoltSlot Casino - Complaint regarding unprocessed withdrawals

Dear AskGamblers Team,

I am writing to formally submit a complaint regarding withdrawal delays and lack of transparency from the online casino Voltslot.

On August 9, 2025, I requested 2 withdrawals of €40 and €966 to my bank account at National Bank of Greece. Despite repeated assurances from both casinos that my withdrawals have been processed on their side, the funds have not appeared in my account.

I have repeatedly requested transaction proof or any documentation confirming that the withdrawals were sent, but casino refuse to provide a transaction ID or any supporting evidence. All communication from them consists of copy-paste messages stating that the withdrawals are with the bank, without any concrete confirmation.

I have contacted my bank regarding this matter, and they have confirmed that no incoming transaction has been initiated by the casino.

This situation has caused considerable stress and financial inconvenience, and I believe the casinos are acting non-transparent and potentially unfair.

I kindly request AskGamblers to:

1. Investigate these withdrawal issues.

2. Advise on possible next steps to recover my funds.

3. Publish a public complaint to alert other players if necessary.

Attached are all email communications between myself and the casino, which serve as evidence of the unprocessed withdrawals and lack of transparency.

Thank you for your attention and support. I trust that AskGamblers can assist in resolving this matter promptly.

Resolved

€1,006

Voltslot Payment not received despite the casino claiming it was processed

My account has been fully verified for months and withdawals/deposits have been processed in the past.

On this withdrawal I received an email four days ago saying it had been processed as normal. It has been 4 days and the money has not been received into my skrill. Skrill have stated no payments from the merchant (Fairgame) have been sent or are in the midst of being processed their end. Despite this being what the Volt support team attempted to state (They also seemed to get confused and ask for a bank statement at one point?)

From other complaints here I can see this is a recurring theme. It seems something isnt being done on the merchants side and support is unfortunately reluctant or unable to communicate with the payments team.

Very frustrating!

Resolved

€200

They claim Withdrawal has been completed but again not received by skrill this has happened before

The amount is €340.

Askgamblers helped me with the same issue with Volt 6 months ago.

I have had the email saying the withdrawal has been processed but unfortantely it has not been received by skrill. Last time this happened it seemed the money had not actually been sent. Despite the email saying it had. Seems to be a confusion in the processes at Volt with their withdrawals. The terms say it should have been received within 48 hours. It hasnt.

I would appreciate Askgamblers helping again as it seems to be the only way it is resolved.

Tammie

Resolved

€340

AGAIN not processing my withdrawal after 6 days

Askgamblers have helped me with this issue before.

Yet AGAIN I am having trouble getting a withdrawal from VOLT. This is despire me having a VIP manager (apparently, although he never responds to emails).

I have been waiting since April 9th for the withdrawal, their terms state 48 hours. But again, I am getting the same copy and paste responses from support.

Please can Askgamblers help mediate as the casino only seems to respond when you do.

Resolved

€330

Voltslot AGAIN not processing withdrawals in their Ts and Cs stated timeframe

Yet again my withdrawal from Voltslot has exceeded the 48 hour period their Ts and Cs state it takes to process withdrawals.

My withdrawal has now taken over 4 days and has still been stuck on pending.

This is for 200 euro and the last amount of money in my account from my original complaint on askgamblers where the withdrawal had exceeded four days.

I simply want the withdrawal emptied so I can stop gambling.

Again I have contacted the casino and I get the same copy and paste responses from chat. The VIP manager 'Sam' no longer responds to me.

Askgamblers mediation would be greatly appreciated so I can move on,.

Resolved

€230

Voltslot claim skrill withdrawal has been processed but not been received

I am submitting this complaint for a second time under the 'delayed payment' section of Askgamblers complaints section. I have also been advised to resubmit by the askgamblers support.

This is a complaint about a DELAYED/Missing payment. NOT a complaint about the casino's withdrawal procedures.

My withdrawal was successfully processed by Voltslot 5 days ago now. It was requested by Skrill, all previous withdrawals once processed were instant (as skrill is an ewallet and is always instant). The withdrawal has not been received. Skrill has confirmed nothing has been received.

The email support said the money had been sent. However the online chat then gave me somewhat conflicting/confused information, they seemed to think this was a bank transfer.

I am getting nowhere on email support with the casino and the VIP manager emails I sourced from online go unanswered.

My complaint is identical to the last complaint from another user against this casino which you resolved over 6 months ago, so there is no way this complaint doesn't meet your requirements.

This is for 300 euros. I assume there has been a glitch so need help resolving this with the casino.

Thanks

Resolved

€300