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VideoSlots Casino - Impossible to request a withdrawal

RESOLVED
Complaint Info
Disputed casino Videoslots Casino
Reason Declined payment
Amount € 610
Posted on January 14, 2016

my login in videoslots.com macur666/January 9, I made a deposit with Mastercard in the amount of 270 euros.but I can not withdraw my winning(620 euro) in any way.bank account I have not.Mastercard my card is listed in the withdrawal of funds and I do not see any warning that it is not possible to withdraw,so I have no fear brought with her deposits.I also make deposits using a variety of payment systems previously, they are confirmed, but the conclusion they are also impossible because of their terms.live chat support promised to help me, but it's been 4 days and their finance department there is no news.Please take action.

Posted on January 14, 2016

Hi macur666,

At the moment you don't have enough funds on your account to make a withdrawal. However, you made a withdrawal of €610 to your Skrill account on the 12th January 2016 which was approved the same day.

Best regards,

Philip

Posted on January 14, 2016

I filed this complaint on the site even before it published only today ... The representative of the casino very quickly gave his answer here.So why do you ignore my request as much as 4 days? one man from ttrcasino.ru helped me, hewrote a mail to senior managers and the problem was solved immediately.If not for this circumstance, would you have still not paid me the money

AskGamblers
Posted on January 14, 2016

Dear @macur666,

Can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

Posted on January 17, 2016

yes, thanks for help.

AskGamblers
Posted on January 18, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Videoslots Casino Complaints

  • 20 of 21 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,122 USD avg amount

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