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Videoslots Casino - Take deposit from my bank but I didn't get and not get refund

RESOLVED
Posted on July 9, 2019

On 4th of February from my bank account was deposited 20£ + 10£ + 10£ + 10£ + 10£ + 10£ = 70£ without my permission to Videoslots Casino but never was received to my casino account. I wrote complainant to customers service and asked explain where is my money but answer was "Due to GDPR they can't tell me where my card was used". I never get refund and never seen in my Videoslots account and nothing is in the history. I send to them all photocopies of card, bank statements but still nothing get back. ( in second screen shot all my deposits to casino account but all of them is from different card.)

Posted on July 9, 2019

Hi Pazeras,

Please send an e-mail with your username to videos­lot­ste­[email protected]­vid­eos­lot­s.com and we'll investigate what has happened.

Note that the 4th of February was a Monday and deposits made during that previous weekend may not have been taken from your account until Monday.

Best regards,
Team Videoslots.

AskGamblers
Posted on July 12, 2019

Dear Videoslots Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on July 16, 2019

Hey guys,

We have moved this discussion to e-mail currently, will update once we have it resolved.

Best regards,
Team Videoslots.

AskGamblers
Posted on July 19, 2019

Dear @Pazeras,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Videoslots Casino Complaints

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