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Videoslots Casino - missing deposited funds

RESOLVED
Complaint Info
Disputed casino Videoslots Casino
Reason Amount not credited
Amount £ 20
Posted on August 28, 2020

I made a deposit of £20 via neteller 3 days ago. When I opened up a game I realised that no funds to play with. contacted support via live chat straight away. They told me that they are having some payment issues but if I wait 1 Hour it should reach my account. Im still waiting after 3 days. I provided the payment ID etc. Not received 1 email from the payment department since. On live chat they keep turning me away. They stole my money and no one helping me. please find attached my proof of payment. I also sent you my deposit and gaming history. a time and date the deposit been made. My conversation with the casino

Posted on August 28, 2020

Hello HELGAUK88,

Thank you for your message.

We're terribly sorry for the experience you have had at our Casino. We can fully understand that it can be both frustrating and concerning to have a deposit go missing in this manner, without getting a sufficient explanation.

What I can tell you is that we did have a technical issue with Neteller on our site, which affected multiple customers of ours. I can also assure you that we are working hard to sort this issue out with our Technical Team, so that we can refund all of the affected customers.

In a perfect world, something like this would not occur, but sadly sometimes these technical issues can arise due to unforeseen circumstances. We can assure you that your money has not been stolen and that your deposit will be retrieved and all funds returned to your Videoslots account.

Unfortunately, we cannot give you any exact timeframe for when this will be solved. But we promise to update you as soon as we have any news on the matter.

Once again we would like to apologise for the inconvenience which this has caused. Should you have any questions, feel free to send us an e-mail at videos­lot­ste­[email protected]­vid­eos­lot­s.com

Have a nice day and weekend.

Posted on August 28, 2020

Well this is the 4th day now and I’m still waiting for my money. I been with this casino for years.
It’s also surprising that a casino can hold your money for days. I’m missing out on freeroll battles etc and nobody offers any compensation. I do need a timeframe as I’m not going to wait for my money weeks. I will take it further if I have to.

Posted on August 28, 2020

Thank you so much guy my money is on my account

AskGamblers
Posted on August 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Videoslots Casino Complaints

  • 20 of 21 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,122 USD avg amount

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