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Videoslots Casino - Missing deposit issue still not resolved

RESOLVED
Complaint Info
Disputed casino Videoslots Casino
Reason Amount not credited
Amount $ 45.51
RazorX New Zealand Message
Posted on March 17, 2021

Hi there ,

On 3.2.2021 I attempted to make a deposit with Videoslots Casino via visa debit card and the amount I transacted failed to appear. It has been confirmed by Kiwibank ltd New Zealand that the funds have transacted and have been accepted by the merchant trading as Videoslots Casino.

Evidence confirming this has been provided which in all honesty is 9/10ths of the law but ill attach all the information requested. Also due to your security system its preventing me from attaching a lot of documents so ive compressed everything in a pdf file .

In a nutshell many a conversation has taken place in regards to the outstanding 32 usd 45.51 nzd which for some reason god only knows a 502 error that occurred at the time prevented the amount from updating for reasons unknown but that is after the fact the funds are received looking to get this resolved documents attached . (Compressed into pdf)

Tane < surname removed >

Posted on March 20, 2021

Hi Tane,

Thank you for raising your issue to our attention. We have reviewed this internally, and your missing funds will be credited to your account as soon as possible. The error was caused by a temporary issue and should not occur again.

We apologize for the inconvenience.

Kind regards,
Team Videoslots

RazorX New Zealand Message
Posted on March 20, 2021

Greetings Videoslots ,

Thank you kindly for responding to this matter apology accepted I'm sure things will not
occur again I'll post a screenshot here of the funds when received in order to tie up this complaint .

Warm Regards,

-Tane

RazorX New Zealand Message
Posted on March 22, 2021

Hi there its Monday (Malta time) Tuesday (New Zealand time) ,

I'm yet to see the 32 usd 45.51 credited to my account as per the update indicated in the screenshot by Rowena H
Be great to get this one actually sorted and out of the way just if possible please .

RazorX New Zealand Message
Posted on March 23, 2021

Deposit Lodged for the outstanding amount thank you kindly Videoslots I consider the matter resolved thank you also Askgamblers.com .

Regards ,

-Tane

AskGamblers
Posted on March 23, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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