Complaint #4 Vibebet Casino

Withdrawal pending 5 days given run around by chat

By carlycusterson

1 month ago

Hello,

I would first like to say I have had 0 issues with this bookmaker. Have bet a lot on sports and casino a little. Fully verified, although they only let you withdraw via bank transfer but I am depositing with crypto. That is very odd and against AML.

Had deposits and withdrawals no issue. Until now. My €300 withdrawal has been pending for 6 days. Chat doesn't respond if they are ever even on and email doesn't respond.

It was cash deposits on sports, they added some kind of bonus but I forefitted it (for casino I think). They've done this a few times but no issue as I always cancel and do no bonus conversion to winnings etc (There bonuses are non sticky so sometimes you don't see them added).

Disputed Casino Vibebet Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear Vibebet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

carlycusterson

• 1 reviews

1 month ago

UPDATE TO THIS. See attached.

So apparently the issue is the withdrawal has to go back to crypto (as I deposited with crypto). However as the casino has been aware for the last 2 months there is a technical issue and I cannot withdraw to crypto (see the attached).

The casino has said it has been passed to the team to resolve but I have been told this for 2 months almost, which is why I had been told to withdraw to bank transfer and there had been no issue until now.