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Withdrawal pending 5 days given run around by chat


1 day ago
Hello,

I would first like to say I have had 0 issues with this bookmaker. Have bet a lot on sports and casino a little. Fully verified, although they only let you withdraw via bank transfer but I am depositing with crypto. That is very odd and against AML.

Had deposits and withdrawals no issue. Until now. My €300 withdrawal has been pending for 6 days. Chat doesn't respond if they are ever even on and email doesn't respond.

It was cash deposits on sports, they added some kind of bonus but I forefitted it (for casino I think). They've done this a few times but no issue as I always cancel and do no bonus conversion to winnings etc (There bonuses are non sticky so sometimes you don't see them added).
Disputed Casino Vibebet Casino
Amount €300

Discussion

81 hours left for Vibebet Casino to respond.
User name loyalty-level-2
UPDATE TO THIS. See attached.

So apparently the issue is the withdrawal has to go back to crypto (as I deposited with crypto). However as the casino has been aware for the last 2 months there is a technical issue and I cannot withdraw to crypto (see the attached).

The casino has said it has been passed to the team to resolve but I have been told this for 2 months almost, which is why I had been told to withdraw to bank transfer and there had been no issue until now.

Vibebet Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $3,960
Avg. Complaint Duration 22 hours
Avg. Response Time 8 hours

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