Complaint #5 Vibebet Casino

Unable to withdraw for a month due to crypto withdrawal not working

By Sageir S.

5 days ago

I've been unable to withdraw for over a month from this casino.

Their withdrawal to crypto simply doesn't work. See the attached. I have raised it on chat numerous times and on email. I am quite literally getting copy and paste responses of 'It has been passed to the team, we will get back to you with updates' blah blah. It's been a month, the same copy and paste responses are forthcoming and often you never hear back on email.

I'm at a complete loss as there are other methods on the site for withdrawal (e.g bank transfer, which I have verified) but the site says I have to withdraw back to crypto, which is convieniant given the fact crypto does not work.

Please help!

Disputed Casino Vibebet Casino

Reason Delayed payment

Amount €442.46

Discussion

AskGamblers

• Support Team

1 day ago

Dear @sagfel,

Upon routine check following review of the complaint, AskGamblers Complaint Team found out that you have been using offensive language towards AskGamblers.

Keep in mind that AskGamblers have zero tolerance when using offensive, threatening or any other forms of language which could be considered as verbal aggression. Those are considered as a direct breach of our Terms & Conditions which you accepted upon joining our website. As a result your complaint is being rejected and your AskGamblers account banned, therefore you are no longer allowed to use any of the services offered by AskGamblers.

We recommend you to seek further assistance from the relevant regulatory body.

Inactive user

2 days ago

They have been informed of this on their chat (which is copy and paste) they are not interested in replying. Like other players who have submitted complaints you can see they are not processing withdrawals or fixing the crypto issue.

This is the same for all casinos in the HNA Gaming BV group (Shinywilds, Vibebet, Simsinos, Wunderwins)

AskGamblers

• Support Team

3 days ago

Dear Vibebet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.