Payment Cancelled

Hi, I signed up for Vibebet and had my documents verified right away. I’ve had a €4,395 withdrawal pending since Monday, July 27th; the site guaranteed that my withdrawal would be processed within 48 hours, yet here I am—264 hours (or 11 days) later. I’m significantly in profit on this site, and I get the feeling they simply don’t want to pay me. While I was waiting for the withdrawal, the site kept asking for additional verification—all of which I completed—but now it’s impossible to get any updates. I’ve sent 25 emails with zero replies, and the only option is that damn live chat staffed by incompetent agents. There’s been absolutely no progress on my case; they tell me to submit documents within 15 minutes, I do exactly what’s required, but it’s always the same story. Apparently, I just have to keep waiting—maybe they want to make me wait a year or two.

I've been unable to withdraw for over a month from this casino.

Their withdrawal to crypto simply doesn't work. See the attached. I have raised it on chat numerous times and on email. I am quite literally getting copy and paste responses of 'It has been passed to the team, we will get back to you with updates' blah blah. It's been a month, the same copy and paste responses are forthcoming and often you never hear back on email.

I'm at a complete loss as there are other methods on the site for withdrawal (e.g bank transfer, which I have verified) but the site says I have to withdraw back to crypto, which is convieniant given the fact crypto does not work.

Please help!

Hello,

I would first like to say I have had 0 issues with this bookmaker. Have bet a lot on sports and casino a little. Fully verified, although they only let you withdraw via bank transfer but I am depositing with crypto. That is very odd and against AML.

Had deposits and withdrawals no issue. Until now. My €300 withdrawal has been pending for 6 days. Chat doesn't respond if they are ever even on and email doesn't respond.

It was cash deposits on sports, they added some kind of bonus but I forefitted it (for casino I think). They've done this a few times but no issue as I always cancel and do no bonus conversion to winnings etc (There bonuses are non sticky so sometimes you don't see them added).

I have a withdrawal pending since May 7th. Every withdrawal I attempt is cancelled after 2 to 3 days. Today marks 12 days since my request has been validated. Either it's cancelled without reason, or I'm told the payment method is unsuccessful. I've tried three different payment methods, all rejected. I'm out of options