Unable to verify account as my emails keep being rejected

I requested my withdrawals in March and we are now in May and I still have not received any payment. I have contacted support dozens of times by email and they always tell me the same thing: that the payment is being processed and that I will receive it soon. They have even given me specific payment dates several times, but those dates come and go and the money never arrives.

Every time I ask again, they give new excuses, usually saying that the finance department is very busy or that there are delays. After more than two months waiting, I honestly do not know if this is just incompetence or an outright scam.

The total amount they owe me is around €3,000, divided into three withdrawals. If after all this time I have not even received the first one, I cannot imagine how long the second and third payments will take. Extremely disappointing and worrying experience.

Subject: Complaint about Mrxbet Casino - Non-refund of deposit** (French only)

Dear Sir/Madam,

I am writing to lodge an official complaint against Mrxbet Casino, an online casino which, to my knowledge, operates without a valid license issued by an official regulatory authority. This complaint concerns a deposit of 1700 euros that I made on their platform, which I did not use to play and which I tried to withdraw immediately due to a deposit error.

Not only did Mrxbet refuse to refund my deposit, but they also insisted that I use the full amount to play on their platform, which is contrary to my intentions and rights as a consumer. This practice strikes me as not only ethically questionable, but also raises serious concerns about consumer protection and the legality of their operations.

I have made several attempts to resolve this issue directly with Mrxbet, but they have persisted in their refusal to refund my deposit, responding to my queries with generic and unconstructive messages.

I will gladly provide any additional documentation necessary to substantiate my complaint, including screenshots of my transactions and correspondence with Mrxbet.

I request that this situation be thoroughly investigated and that steps be taken to ensure a fair and equitable resolution.

Translated with DeepL.com (free version)

Hello. I made an account with them early this year. I managed to make my 200€ deposit to around 1000€. I did not take any bonuses or violated their rules. On 13.2.2018 I made my first withdrawal of around 290€, they asked my documents to verify my account. I sent them and they were accepted, then after a couple of days I tried to log in to my account, but it was blocked. I sent an email to their support to ask what was the issue. They did not give me any exact answer. They said (and this was the last info from them): "We are actually processing to a verification of your account, the support will get back to us very soon and we'll be in touch with you as soon as we get more informations. Otherwise, please consider that we decided to close the account for some reasons". Especially the last sentence is quite ridiculous "we decided to close the account for some reasons". I find this a very rude and rogue behavior from an online casino. They have had their gaming license terminated from Kahnawake Gaming Commission on 20.9.2017 (this came to my attention as I tried to seek help from them) and I tried to ask, who their licensor is but no answer from them. Hopefully you could help me with this issue as +1000€ is a big money to be lost.