Complaint #84
Vegas Casino Online
Still waiting for my payout
6 years ago
On 7/31/19 I won $3000 and attempted to withdraw $2800 but I was not allowed , It stated in the cashier that for ACH Direct Deposit there is a $2500 max. So I lowered it to $2500. On 7/2/19 I went Financial chat to inquire as to why my request was still in payout. I chat with Ivan and was told the normal script that they have so many payouts and they handle them first come first serve. During the conversation he stated that if I had made a deposit with no bonus there is no max cash out. I informed him that I had made a $40 deposit and had no bonus attached. He checked and agreed and this is where everything stated changing. I asked for a manager but I was never connected with one and he never said why not. He told me Security would do a through search of my transaction. I spoke with Security and they told me I needed to talk with Support and transferred me and they told me to ask for a manager. Since then I have not been able to chat with Finance they want answer. I like a dummy withdrew the $500 but I know it does not take this long to be paid. They get their money instantly. I have back up for all the conversation, my deposit account, withdrawl screen if needed. Any assistance you can give me would be greatly appreciated.
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