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Vegas Casino Online - No payout after three weeks

UNRESOLVED
Complaint Info
Disputed casino Vegas Casino Online
Reason Delayed payment
Amount $ 3000
Posted on June 12, 2020

I requested a $3000 payout on May 20 and it is currently June 11. There was no bonus used. The deposit that led to the winnings what is made with bitcoin. And my account has been fully verified and I have even spoken to the security over the phone as additional verification. The casino customer service tells me the same thing every day for over a week that my payout Is in the approved queue and awaiting the next batch of payments. I understand sometimes things take longer but their promise time of two weeks is already quite a long time and i have reached over three weeks now with no forseeable outcome and it is beyond frustrating.

Posted on June 15, 2020

June 15th - no payout and no response here. Casino reps still use automatic replies when I use live chat.

Posted on June 19, 2020

Updating on 06/19. No response to complaint from Casino. Resetting the time to show my good faith and give the Casino a chance to keep their good name. Will officially be passing one month since the withdraw was requested. Same exact responses in the casino live chat support. No indication they’ve done anything to progress the payment they say is already approved.

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