Complaint #119 Vegas Casino Online

Delay of bonus chip winnings

By Superboy1000

1 year ago

On July 20th Coupon code LCB20 was used for $20 chip and achieved the wagering requirements. Was requested to deposit $25 to "verify" my account which I did 4 days later even though they were never really able to explain why I needed to make a deposit and wager the amount 5 times in order to release my winnings. It is now August 7th and have not received my payment. Have spent hours with the support team via online chat and email and have been given excuses and runaround.

Update on July 31, kyc and payout was approved but say they are waiting for an appropriate slot to make the withdrawal. Have been getting the same response from the finance team since July 31 as follows. I am concerned that the payout will not be made. I understand that some casinos take a couple days to payout from the approval date but we are now 1 week later hence my concern. Please see below. There is a lot more history to the back and forths on order to get me to deposit more funds etc but I am most concerned about the payout. FYI it is a crypto withdrawal.

"Thank you for contacting us.

Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon.

We will gladly notify you when your payout has been confirmed."

Ivan - Withdraw Support Agent - Vegas Casino Online

financevco@contactmainstreet.com

Disputed Casino Vegas Casino Online

Reason Delayed payment

Amount $130

Discussion

AskGamblers

• Support Team

1 year ago

Dear Vegas Casino Online,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Superboy1000

1 year ago

You see the problem is this is what the security team just advised me see attached. So what is the real story??

Superboy1000

1 year ago

After numerous email and no one responding on chat I received this email today. Same story.

Greetings from MainStreet Vegas Group!
Your withdrawal has already passed the evaluation and verification stages. It's currently in our payouts provider's queue to be processed as soon as possible. Once processed, we will notify you accordingly via e-mail.

Kind regards,
Emer

Withdraw Support Agent - Vegas casino Online

Vegas Casino Online Complaint Stats

Resolved 28 / 61

Avg. Amount $4,658

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Vegas Casino Online Complaints

See all complaints for this casino

Payout over 20 days and counting

I placed a crypto payout request on Feb 10th with vegascasinoonline.eu.

It's been pending the entire time.

I emailed and did a live chat and they stated it's approved and awaiting 3rd party payment processor.

They've said this for the last two weeks with no change.

It's now been 20 days. They claim 7 to 10 for payouts and quicker for crypto

Unresolved

$150

Slow payment still owe me after a year

I won $23,000.00 last February 2023 and they paid me really well the first month and then it scaled back the next month and the next month, until they didn't send anything for months then in November they sent $1000.00.

I have several screenshots of my winnings withdrawals and conversations.

They have paid $12,000.00 but I am still owed $11,000.00. they say that the payment is processed and waiting on a third party to pay.

Unresolved

$11,000

Check returned due to Insufficient Funds

Received a check for $1,000 and it was returned insufficient funds. The casino finance department will not respond to emails.
I have attached a copy of the returned check and email correspondence. I tried talking to live chat and they would not assist. They told me I needed to email the finance department.

Resolved

$1,000

Delayed Payout More Than 9 Months

I have been patiently waiting for more than 9 months now for my withdrawal to be released. Every time I email/chat with them they just tell me the same thing that they will notify me when the next batch will be released. So far they have only released my initial deposit back to me and an additional $1500.

I have also read their terms and conditions for the payout time length and I am way outside of it.

Attached is all the communication with the casino as well as the time stamps of the pending withdrawals.

Unresolved

$15,908

Bank transfer mystery

On 4/14/22 I received an email that my payout had been sent to my bank account via transfer. They told be it usually takes 3-5 business days, once that time frame came and went they changed there answer saying it could take up to 10 days but that’s very unusual. Here we are on 4/27/22 and still nothing. I have yet to receive an answer from them that has any validity. They just make up excuses with no substance. Can this please be monitored?

Unresolved

Payout refusal

Vegas Casino online has been telling me for over 2 months that my payout is handling by a 3rd party source and case # 56020317/56020318 for $700.00 they will not send me. I've live chat with numerous persons, all nice yet they say the same thing. 2-3 months for $700 It might be 4 months? Why won't Casino online complete their end of their contractual agreement? This process started way back in June, 3 months? $700.00 case# 56020317 or 5602318 < full name remove >. I have $.22 (cents) in my account and ironically I've gambled with Wild Casino Online lost over $500.00. I just am relaxing finding a way to cope with losses of family members due to Covid-19 and I was using gambling as a way to cope and Vegas Casino online gives me an equal amount of stress if not more. Thank you for receiving my complaint on a Casino that I was really enjoying until they refuse to send me my payout as they promise they would, thank you again.

Unresolved

$700

Almost 2 months waiting for payout

I have my account validated and submitted one BTC payout request on the 21/Jan/2021 and another one the 22/Jan/2021.
I have talked several times with the Live Chat and they always say "it will be processed soon".
I have checked today the Cashier and the Payouts are still in the "Requested" status.
Please help me solve this problem.

Unresolved

BTC1

No payout after three weeks

I requested a $3000 payout on May 20 and it is currently June 11. There was no bonus used. The deposit that led to the winnings what is made with bitcoin. And my account has been fully verified and I have even spoken to the security over the phone as additional verification. The casino customer service tells me the same thing every day for over a week that my payout Is in the approved queue and awaiting the next batch of payments. I understand sometimes things take longer but their promise time of two weeks is already quite a long time and i have reached over three weeks now with no forseeable outcome and it is beyond frustrating.

Unresolved

$3,000

International Checks Declined

On May 3rd I submitted a request for withdrawl of $900.00 and I palyed it down to $680. They wrote me an email informing me that my bank will not accept ACH so I agreed to get a check by courier. Today 5/26 I received the check by FedEx and tried to deposit it but my bank denied it because it was an international check I called to processor on the check and suggested that I try a BMO Harris Bank here in Illinois. I called and was told that they could not cash it because I was not an account holder and they are only during drive thru due to the COVID-19. I called the casino chat and was told the only other option was a Bitcoin but the Stop Payment would be $250. I called the bank again and was given a check chashing place online ingo Money and I went through hoops to register and was told they too did not cash international checks. Please help me get my money I have useless piece of paper. This is my last goround with them