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Vegas Casino Online - International Checks Declined

RESOLVED
Complaint Info
Disputed casino Vegas Casino Online
Reason Other
Amount $ 680
Posted on May 27, 2020

On May 3rd I submitted a request for withdrawl of $900.00 and I palyed it down to $680. They wrote me an email informing me that my bank will not accept ACH so I agreed to get a check by courier. Today 5/26 I received the check by FedEx and tried to deposit it but my bank denied it because it was an international check I called to processor on the check and suggested that I try a BMO Harris Bank here in Illinois. I called and was told that they could not cash it because I was not an account holder and they are only during drive thru due to the COVID-19. I called the casino chat and was told the only other option was a Bitcoin but the Stop Payment would be $250. I called the bank again and was given a check chashing place online ingo Money and I went through hoops to register and was told they too did not cash international checks. Please help me get my money I have useless piece of paper. This is my last goround with them

Posted on May 27, 2020

I spoke with Wilfred this morning concerning some of the channels I went through yesterday and he said the only option I had was ACH or Bitcoin as I said before to $250 to stop a payment on a check for something I am not responsible for would be ludicrous. I explained to him I spent the entire day calling and holding for calls, chats and trying to register for different sites. I have read all kinds of things online that will accept international checks but when I called today as expected no they don't accept them. I have wasted two days on this. To make matters worse I am a senior on stay at home instructions and makes it hard for me to get out and explore plus most of these places are closed or it seemlike they have one person manning the phone and chat because every cal is an hour wait or better. I am at a standstill now witing and when I went back to Vegas casino to let them know that my son's bank will not accept a third party international check they are closed. Now what

Posted on May 29, 2020

On May 28th I spoke with the casino trying to get their help cashing this check. I was told the only thing they said I could do is void the front and back of the check then cut it in half twice then take a picture of the pieces and they would send it to the processor to see if he would wave the the $250 stop payment but I told him no because what happens if he says no then he told me then they would deduct the $250 and send me the Bitcoin which I feel like they intended to do. Later yesterday I kept trying different things and decided to call the new bank I opened an account with the night before to see if I could deposit a international check and they said I could so at this point I sent it to be deposited and now I am waiting to see if it will clear.

Posted on May 29, 2020

This email is to inform you that I checked my bank account and the check cleared. Thank you for your assistance.

AskGamblers
Posted on May 29, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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