Complaint #78 Vegas Casino Online

Stalling $450 payment

By HEATHER J.

7 years ago

Message on forum

I paid $25 to play on this site on August 25, 2018. I won $450 and requested a withdrawal on August 27, 2018. They told me that in order for me to get my payout I had to send verification of my bank statement, IED, utility bill, and any other supporting documentation. I did that more than once and they are still saying that they don't see the charge on my bank statement. I told them that I did not use a credit card I used a Visa debit card for this transaction and the bank did not post it until 27th. I went on to chat today after receiving an email saying that they still can't see the charge and it's still holding my payment. So I got on chat extremely angry because they did everything they asked me to do. I even gave them the name of the merchant to process the payment. They said it's not them. So I called my bank and spoke with Sharntel at PNC Bank agent number 3016, and she gave me a transaction number of 823872008945. She told me that the merchant was from the UK and they were the one to process the payment. She had I paid on the 25th, it was processed on the 26th, and then posted on my account on the 27th! She and I both believe that they are lying and scamming me out of the money that are rightfully won.

Disputed Casino Vegas Casino Online

Reason Delayed payment

Amount $450

Discussion

AskGamblers

• Support Team

1 year ago

Based on your last post it is now obvious that you requested charge back. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers

• Support Team

7 years ago

Based on player's last post it is now obvious that player requested charge back. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

Vegas Casino Online

• Representative

7 years ago

Thanks a lot

ScleroChick75

• Florida

7 years ago

Not the truth. But that's fine. Since you claim it was a "ghost" charge, my bank is processing my refund. So, Thank you!

Vegas Casino Online Complaint Stats

Resolved 28 / 61

Avg. Amount $4,658

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Vegas Casino Online Complaints

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Delay of bonus chip winnings

On July 20th Coupon code LCB20 was used for $20 chip and achieved the wagering requirements. Was requested to deposit $25 to "verify" my account which I did 4 days later even though they were never really able to explain why I needed to make a deposit and wager the amount 5 times in order to release my winnings. It is now August 7th and have not received my payment. Have spent hours with the support team via online chat and email and have been given excuses and runaround.

Update on July 31, kyc and payout was approved but say they are waiting for an appropriate slot to make the withdrawal. Have been getting the same response from the finance team since July 31 as follows. I am concerned that the payout will not be made. I understand that some casinos take a couple days to payout from the approval date but we are now 1 week later hence my concern. Please see below. There is a lot more history to the back and forths on order to get me to deposit more funds etc but I am most concerned about the payout. FYI it is a crypto withdrawal.

"Thank you for contacting us.

Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon.

We will gladly notify you when your payout has been confirmed."

Ivan - Withdraw Support Agent - Vegas Casino Online

[email protected]

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I emailed and did a live chat and they stated it's approved and awaiting 3rd party payment processor.

They've said this for the last two weeks with no change.

It's now been 20 days. They claim 7 to 10 for payouts and quicker for crypto

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I have several screenshots of my winnings withdrawals and conversations.

They have paid $12,000.00 but I am still owed $11,000.00. they say that the payment is processed and waiting on a third party to pay.

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Delayed Payout More Than 9 Months

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I have also read their terms and conditions for the payout time length and I am way outside of it.

Attached is all the communication with the casino as well as the time stamps of the pending withdrawals.

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Almost 2 months waiting for payout

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