Complaint #78 Vegas Casino Online

Stalling $450 payment

By HEATHER J.

8 years ago

I paid $25 to play on this site on August 25, 2018. I won $450 and requested a withdrawal on August 27, 2018. They told me that in order for me to get my payout I had to send verification of my bank statement, IED, utility bill, and any other supporting documentation. I did that more than once and they are still saying that they don't see the charge on my bank statement. I told them that I did not use a credit card I used a Visa debit card for this transaction and the bank did not post it until 27th. I went on to chat today after receiving an email saying that they still can't see the charge and it's still holding my payment. So I got on chat extremely angry because they did everything they asked me to do. I even gave them the name of the merchant to process the payment. They said it's not them. So I called my bank and spoke with Sharntel at PNC Bank agent number 3016, and she gave me a transaction number of 823872008945. She told me that the merchant was from the UK and they were the one to process the payment. She had I paid on the 25th, it was processed on the 26th, and then posted on my account on the 27th! She and I both believe that they are lying and scamming me out of the money that are rightfully won.

Disputed Casino Vegas Casino Online

Reason Delayed payment

Amount $450

Discussion

AskGamblers

• Support Team

2 years ago

Based on your last post it is now obvious that you requested charge back. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers

• Support Team

8 years ago

Based on player's last post it is now obvious that player requested charge back. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

Vegas Casino Online

• Representative

8 years ago

Thanks a lot

ScleroChick75

• Florida

8 years ago

Not the truth. But that's fine. Since you claim it was a "ghost" charge, my bank is processing my refund. So, Thank you!

Vegas Casino Online Complaint Stats

Resolved 28 / 61

Avg. Amount $4,658

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Vegas Casino Online Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 25 out of 55 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Vegas Casino Online Complaints

See all complaints for this casino

Delay of bonus chip winnings

On July 20th Coupon code LCB20 was used for $20 chip and achieved the wagering requirements. Was requested to deposit $25 to "verify" my account which I did 4 days later even though they were never really able to explain why I needed to make a deposit and wager the amount 5 times in order to release my winnings. It is now August 7th and have not received my payment. Have spent hours with the support team via online chat and email and have been given excuses and runaround.

Update on July 31, kyc and payout was approved but say they are waiting for an appropriate slot to make the withdrawal. Have been getting the same response from the finance team since July 31 as follows. I am concerned that the payout will not be made. I understand that some casinos take a couple days to payout from the approval date but we are now 1 week later hence my concern. Please see below. There is a lot more history to the back and forths on order to get me to deposit more funds etc but I am most concerned about the payout. FYI it is a crypto withdrawal.

"Thank you for contacting us.

Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon.

We will gladly notify you when your payout has been confirmed."

Ivan - Withdraw Support Agent - Vegas Casino Online

[email protected]

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Payout over 20 days and counting

I placed a crypto payout request on Feb 10th with vegascasinoonline.eu.

It's been pending the entire time.

I emailed and did a live chat and they stated it's approved and awaiting 3rd party payment processor.

They've said this for the last two weeks with no change.

It's now been 20 days. They claim 7 to 10 for payouts and quicker for crypto

Unresolved

$150

Slow payment still owe me after a year

I won $23,000.00 last February 2023 and they paid me really well the first month and then it scaled back the next month and the next month, until they didn't send anything for months then in November they sent $1000.00.

I have several screenshots of my winnings withdrawals and conversations.

They have paid $12,000.00 but I am still owed $11,000.00. they say that the payment is processed and waiting on a third party to pay.

Unresolved

$11,000

Check returned due to Insufficient Funds

Received a check for $1,000 and it was returned insufficient funds. The casino finance department will not respond to emails.
I have attached a copy of the returned check and email correspondence. I tried talking to live chat and they would not assist. They told me I needed to email the finance department.

Resolved

$1,000

Delayed Payout More Than 9 Months

I have been patiently waiting for more than 9 months now for my withdrawal to be released. Every time I email/chat with them they just tell me the same thing that they will notify me when the next batch will be released. So far they have only released my initial deposit back to me and an additional $1500.

I have also read their terms and conditions for the payout time length and I am way outside of it.

Attached is all the communication with the casino as well as the time stamps of the pending withdrawals.

Unresolved

$15,908

Bank transfer mystery

On 4/14/22 I received an email that my payout had been sent to my bank account via transfer. They told be it usually takes 3-5 business days, once that time frame came and went they changed there answer saying it could take up to 10 days but that’s very unusual. Here we are on 4/27/22 and still nothing. I have yet to receive an answer from them that has any validity. They just make up excuses with no substance. Can this please be monitored?

Unresolved

Payout refusal

Vegas Casino online has been telling me for over 2 months that my payout is handling by a 3rd party source and case # 56020317/56020318 for $700.00 they will not send me. I've live chat with numerous persons, all nice yet they say the same thing. 2-3 months for $700 It might be 4 months? Why won't Casino online complete their end of their contractual agreement? This process started way back in June, 3 months? $700.00 case# 56020317 or 5602318 < full name remove >. I have $.22 (cents) in my account and ironically I've gambled with Wild Casino Online lost over $500.00. I just am relaxing finding a way to cope with losses of family members due to Covid-19 and I was using gambling as a way to cope and Vegas Casino online gives me an equal amount of stress if not more. Thank you for receiving my complaint on a Casino that I was really enjoying until they refuse to send me my payout as they promise they would, thank you again.

Unresolved

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Almost 2 months waiting for payout

I have my account validated and submitted one BTC payout request on the 21/Jan/2021 and another one the 22/Jan/2021.
I have talked several times with the Live Chat and they always say "it will be processed soon".
I have checked today the Cashier and the Payouts are still in the "Requested" status.
Please help me solve this problem.

Unresolved

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No payout after three weeks

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Unresolved

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International Checks Declined

On May 3rd I submitted a request for withdrawl of $900.00 and I palyed it down to $680. They wrote me an email informing me that my bank will not accept ACH so I agreed to get a check by courier. Today 5/26 I received the check by FedEx and tried to deposit it but my bank denied it because it was an international check I called to processor on the check and suggested that I try a BMO Harris Bank here in Illinois. I called and was told that they could not cash it because I was not an account holder and they are only during drive thru due to the COVID-19. I called the casino chat and was told the only other option was a Bitcoin but the Stop Payment would be $250. I called the bank again and was given a check chashing place online ingo Money and I went through hoops to register and was told they too did not cash international checks. Please help me get my money I have useless piece of paper. This is my last goround with them

Resolved

$680