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Vegas Casino Online - Refund promised but never delivered

UNRESOLVED
Complaint Info
Disputed casino Vegas Casino Online
Reason Delayed payment
Amount $ 4350
Posted on May 24, 2020

Back in March there was fradulant charges and play that occured on my account. I reached out immediately upon seeing this and the casino was very unhelpful at first. After a lot of back and forth they agreed to refund the $4350 in charges made on my card. They were very unhelpful regarding the funds not in the account anymore but I resided to take the refund they promised and move on. I deposited quite a bit back in February and never complained or disputed it.

For about 6 weeks, they were telling me the refunds are happening and to be patient. They are now stating that the processor had trouble with the credits and theres nothing they can do. Very simply put I was promised the $4350 I didnt charge back and have never received it. They then went and blocked me from chat as I was checking daily once a month had passed. I have to log in under a false name and even then for a while they would tell me a manager was working on it, and it would happen soon and on and on. As of today they are completely ignoring me in the chat. I can see they are reading the messages and just not answering.

I wouldnt be filing this complaint if I didnt have the evidence to back it up. Attached are screen shots of chats stating the money is on the way and then another stating the processor had troubles crediting it back to me. So they are aware and have admitted they know I have not received anything. And yet they are refusing to help me. Plain and simple, if you promise a refund is coming you should follow through.

Please help!

Posted on May 27, 2020

Player name on this account is Nacho1980 by the way. Waiting for a reply as we are now past the 2 month point.

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