Ag Awards

Slots of Vegas Casino - $2828 Winnings held hostage without cause

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Account closure
Amount $ 2828
bg1221 United States Message
Posted on May 12, 2015

First off i am a lady, and it is not nice to take advantage of a lady. In the beginning of April 2015, multiple deposits were made into my Slots Of Vegas casino account. I got lucky and won, and was very happy to win $2,828.00 I left the money in my account and did not place a withdrawal of my winnings, for i felt good playing at Slots Of Vegas, and planned on playing some of my winnings later on. Not every casino you play at feels good wether you win or lose. On 5/8/2015, i tried logging into my SlotsOfVegas casino account and i was unable to log into my account, which is extremely confusing to me. So i called up Slots of Vegas toll free 800 telephone number, and spoke to my vip rep., and was told my account looks fine, but still my SOV account i cannot log into. I was told by SOV vip rep., that i would receive a call on Saturday, 5/9/2015, from upper management. My winnings in the amount of $2,828.00 is being held hostage by SlotsOfVegas and i am unable to withdraw my winnings. I deposited alot of money into my casino account, and I risked my money, but could have lost my money, but i won. I am unable to access my account without due cause , I am now requesting that Slots Of Vegas pay me my winnings that i won, without delay in the amount of $2,828.00 via bank wire.

bg1221 United States Message
Posted on May 12, 2015

I did not know SlotsOfVegas has other casinos, they call them sister casinos, because they are related. I have also received notice from online gambling chat forums that they rob players money, i am concerned about my winnings. This is another not nice casino, i request that my $2,828.00 winnings be sent to me by SlotsofVegas If i knew they do this i would have never played there, player beware.

Posted on May 16, 2015

Hello bg1221,

It’s already been explained by our Escalations Manager that your accounts are currently being audited. I am unable to give you any further information at this time. My understanding is once the audit is completed you, as well as Ask Gamblers, will be contacted with the full results of our audit.


bg1221 United States Message
Posted on May 17, 2015

taking advantage of player, win was won fair and square, and my winnings are held hostage. irresponsible and unethical.

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