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Videoslots Casino - $1000 withdrawal missing for weeks

RESOLVED
Complaint Info
Disputed casino Videoslots Casino
Reason Delayed payment
Amount $ 1000
Posted on September 29, 2017

I made a withdrawal of $1000 several weeks ago, and it never arrived in my bank account. I always receive my withdrawals from Videoslots in 2 days, so I repeatedly asked live chat, and they said they sent the money so I should wait and it will come. Now 3 weeks later and still no money, but Videoslots insists they sent it. They have asked me twice for screenshots of my bank account to prove that I didn't receive the money. This request made me uncomfortable but I still complied and sent my bank account screenshots twice, but when I ask Videoslots for proof that they sent the money they ignore my request. I am a reasonable person, but this is getting ridiculous. I have sent them proof despite how uncomfortable it made me, but they refuse to send any proof to me. over 3 weeks is a ridiculous wait for a withdrawal.

Posted on September 29, 2017

Hello Hijinx.

I will investigate this and get back to you when I have more information available, but I promise we will get to the bottom of this.

Best regards,
Daniel.

Posted on September 29, 2017

Hello again Hijinx.

The money has been credited to your account now.

Best regards,
Daniel.

Posted on September 29, 2017

I can confirm that the money was finally credited back to my account.

AskGamblers
Posted on September 29, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Videoslots Casino Complaints

  • 20 of 21 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,122 USD avg amount

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