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$1,680 BTC payment taking longer than 10 day maximum after approval


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By kfffrw
8 years ago
Message on forum
I submitted a $1,680 withdrawal request on 12/6. It was approved on 12/14. It is now 12/28, 10 business days later, and chat support told me to check back in next week due to withdrawal delays. This is beyond the 10 day maximum amount of time. BTC withdrawal should be instantaneous, so I am perplexed as to the reason for the delay. Please process my withdrawal ASAP.
Disputed Casino Slots of Vegas Casino
Amount $2162

Discussion

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Dear @kfffrw,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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Hi Kfffrw--

You'll be pleased to know your withdrawals were issued to your wallet, this morning: 1/9 Paid $2162 (0.14241486) Bitcoin for transactions #66050114 ($482) & #66471841 ($1680). ;-)

Again, I'm genuinely sorry for the difficulties you've experienced with this.

I wish you all the best,

Tawni
User name loyalty-level-2
Thank you Tawni. I look forward to your update.
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Hi KFFRW--

I haven't forgotten about you. ;-)

I see the payment has not yet been issued yet and I believe this is simply because of the holiday backlog. I'll speak with our Payments Manager in the morning and hopefully I'll be able to resolve this straight away.

I'll be back as soon as I have confirmation that the payment has been issued.

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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