Complaint #43 b-Bets Casino

Unwillingness to return a deposit

By Igor Z.

8 years ago

I played on their website, after winning decided to withdraw some of the money, with account verification the account was blocked due to the fact that was detected multiple accounts using the same IP address. I agree that I had an account at rembrandtcasino.com and 24bettle.com, but when registering and playing I could not possibly know that these sites are connected and belong to the same owner, but thought that these different sites use one software, as often happens. I do not want to demand getting my winnings in this situation, only getting my deposit back, but in support I was informed that they can not help me on this issue. This situation has reached a dead end, after several attempts to contact me and did not say if I will return my deposit back. I consider that b-Bets Casino does not have the right to not give me back my personal funds and must return them to me. Please help in this situation. My login on b-bets.com is interactiv

Disputed Casino b-Bets Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf b-Bets Casino management in regards of this complaint to confirm and justify the casino actions. Upon b-Bets Casino terms #139, #140, casino is not obligated to refund player's deposit back.

139. We may deem a Player's behaviour as amounting to “Abusive” including but not limited to the cases listed hereunder :
a. if the Player provides registration information that is false or incorrect;
b. if the Player creates multiple accounts or uses IP hiding software, as only one (1) Account per household, person or IP is allowed (unless awarded prior email approval by management);
c. if the Player (tries to) deposit from a bank account which name or Account does not match the name on the credit card(s) or bank account;
d. when the player is from countries prohibited for promotions and obtained one or prohibited to play in general online by jurisdiction;
e. if different Players share the same payment solution (for example two Players who make withdrawals or deposits to the same Neteller account);
f. if, intentionally or unintentionally, the Player has permitted another player to play on their personal account;
g. if, while using a promotional offer, a Player utilizes a gambling and betting pattern (e.g. Player uses an even bet pattern while betting on roulette games), uses robots or other devices that distort the normal game or if Player participates in Player’s collusion (i.e. Before any withdrawals are processed, the User’s play will be reviewed for any irregular or unusual playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the User’s total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should b-Bets deem that irregular game play has occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses);
h. if a Player builds a balance while playing any other game or games that are not slot games and thereafter change their game play to generate wager requirements on slot games;
i. if a Player is registered or known in any of our partner casinos or software suppliers for previous fraud, abuse or misbehaviour; and/or
j. if a Player has disputed charges for ("charged back") any of the money deposited into their account or any of our partner or software supplier casinos;.

140. Furthermore, if upon such review, the Player practices have been deemed to be “Abuse”, We have the right to take the following actions, at our sole discretion, against such abusers:
a. all funds in any account/s belonging to such Player will be withheld and any pending bonuses or payouts will be voided;
b. abusing Players accounts may be terminated immediately; and/or
c. players found to be abusing promotions may be barred from receiving further promotional offers

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for b-Bets Casino.

b-Bets Casino

• Representative

8 years ago

Dear Igor,

When we have found that you have violated our terms and conditions in the above described way we hold the right to void all funds, including winnings and payouts, in your account.

In specific terms 139 and 140 apply here.

Further proof and explanations has been send to the Ask Gamblers team.

interactiv

• Russia

8 years ago

Dear representative of b-bets casino, my complaint in this case is not why my account was blocked, but in that I want to receive the amount of my deposit back and none of those with whom I communicated from your company gave me an answer to my requirement. I ask you to return my deposit and this claim will be closed

b-Bets Casino

• Representative

8 years ago

Dear Igor,

I have checked your account and it has been closed because we have found multiple accounts using the same IP address. This is a violation of our terms and conditions.

I will follow up with proof from our system to the Ask Gamblers team directly.

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 84 out of 94 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

b-Bets Casino Complaints

See all complaints for this casino

My withdrawals was declined from 180 to 50e with two different bonuses

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

4 months delayed payments and no communication

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

They are delaying everything

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Missed withdrawals

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Delayed payment of 1700

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bbets delayed withdrawal

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Closed my account and stole my winning

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

My withdrawal is delayed for a month

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Delay of the 550 EUR withdrawal by b-Bets

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Waiting two weeks for two payments

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150