To whom it may concern,
Thank you for bringing up your concern regarding the closure of the player's account and the forfeiture of their winnings.
Upon conducting our standard checks, our relevant department identified inappropriate play associated with the player's account. As stated in our Terms and Conditions, which the player agreed to upon creating their account, we have a zero-tolerance policy towards inappropriate play, bonus abuse, player collusion, and fraudulent activity. Specifically, the player breached the term under article 131 of our Terms and Conditions (https://www.b-bets.com/en/terms):
"b-Bets has a zero-tolerance policy towards inappropriate play, bonus abuse, player collusion, and fraudulent activity. If, in Our sole determination, the Player is found to have cheated or attempted to defraud Us or any other User of any of the Games in any way including, but not limited to, game manipulation or payment fraud, or if We suspect the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), We reserve the right to suspend and/or close the User Account and to share this information (together with the Player’s identity) to other online gaming websites, banks, credit card companies, and appropriate agencies."
Based on our findings, the account was closed in strict accordance with these terms and conditions. Consequently, any winnings accrued were waived as they were obtained by breaching the aforementioned terms.
We understand that this outcome is disappointing. However, adherence to our terms is essential to ensure a fair and secure gaming environment for all players.
Thank you for your understanding.
Best regards,
b-Bets Complaint Team
