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Unpaid winnings from free chip


I was looking around for RTG casinos to play at when i found a free $300 chip (40x wager) max cashout of 1x which i gave a go before actually depositing with my own money to test the site out. To my amazement i hit some decent wins to enable me to cashout $300USD. I submitted my documents on the 19th October, 24th October and also just today again 1/11/2017. I live in Australia, do not drive, i do not own a passport so i sent them a government issued ID card. I do not pay bills as i only pay my mother bills as i have a medical condition that needs life time attention. My withdraw has been rejected 3 times thus far. I was told to contact the casino after the 10 days (being the 29th october) to confirm its progression and i have always been put on the back burner even when promised case escalation. They even say that my documents haven't even been submitted yet it has 3 times. .
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Disputed Casino Slots of Vegas Casino
Amount $300

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Ty Tawni for your assistance in this matter. This thread can now be changed to resolved. Ty AskGamblers and Tawni <3
User name
Hi Benjamin--

It took a bit, but I'm happy to tell you that our Finance Manager agreed to pay this withdrawal. The payment was just issued to your Neteller account. ;-)

Again, I apologize for all the difficulties with this.

All the best,

Tawni
User name loyalty-level-2
the comment on 6th Novemeber has a link in which details this. Here is an exert as it seems the link wasnt used/read


"The adult proof of age card:

provides proof of age for Queenslanders aged 18 years or older
is an ideal form of photo identification for people who don’t hold a driver licence or passport.
The adult proof of age card replaced the 18+ card. If you already hold an 18+ card, it is still valid."

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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