Complaint #12 Trickz Casino

Trickz is delaying my 3307 EUR withdrawal

By Mijaa

1 year ago

I requested a total withdrawal of €3,307 from Trickz Casino. Initially, I made two separate withdrawal requests, but later I combined them into one total payout request.

Since May 2nd, I have been in daily contact with support, often multiple times a day, trying to get my money released.

I am repeatedly told that the issue is solved, only to find out the next day that the exact same problem happens again. I’ve now received five or more identical replies stating that my case is “in the hands of the Finance Department” or that my questions have been “forwarded to Finance” - yet the situation remains unresolved.

My IBAN withdrawals have now been rejected twice, supposedly for “security reasons” by the payment provider – even though:

• I have submitted bank documentation clearly showing the IBAN and my full name

• The account is the same one I used for the deposit. The deposit was made via Apple Pay, but the funds came from that exact same IBAN

Despite providing this information and complying with every request, Trickz refuses to process the payout and continues to return the funds to my casino balance.

I have not used any bonus, nor have I broken any terms. I have followed every step they requested and remained patient.

This now appears to be a deliberate pattern of delay and avoidance.

Please, AskGamblers – I truly need your help here, because Trickz is not moving forward, and I’ve exhausted all other options.

I kindly ask that you assist in ensuring they release my rightful €3,307 withdrawal to my verified account.

I have attached some documents, and I kindly ask that you treat these privately and ensure they are not shared publicly on the site.

I have uploaded this documentation:

• Transaction logs (deposits & withdrawals)

• Bank statement confirming ownership of IBAN

• Proof deposits came from my account

• E-mail/chat history with the operator

Thank you very much in advance for your assistance.

Disputed Casino Trickz Casino

Reason Declined payment

Amount €3307

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mijaa

1 year ago

I can now confirm that I’ve received the full €3,307 in my account. I’m extremely relieved — but also very aware of how much time, effort and public pressure it took to reach this point.

Thank you to AskGamblers for giving players a voice, and to the few support agents at Trickz who showed real effort along the way.

Mijaa

1 year ago

Thank you for your response — but unfortunately, the situation remains unresolved despite what was stated.

Since your update, I was once again informed that the transaction failed due to a “minor technical issue,” and that the Finance Department was reviewing it. This is the same message I’ve received for several days now, with no results. In fact, a new withdrawal attempt was re-initiated this very morning — which clearly indicates that the one mentioned in your public response failed too.

Later today, I was told by one support agent that the issue has now been resolved and the payment is on its way. But no one could clearly explain whether the root of the problem has truly been fixed, or if this is just another repeated attempt without any actual technical resolution. At the same time, another colleague stated that the matter is still being investigated by Finance, which again shows there is no internal consistency.

What I’ve been told today is the same thing I was told days ago — multiple times — without results. When you say the issue is “fixed,” I need to know: how was it resolved, and what has changed to ensure it won’t happen again?

Without clear answers and a consistent explanation, my confidence is gone. I still have not received my funds. This situation has dragged on far too long.

Trickz Casino

• Representative

1 year ago

Dear AskGamblers team and Mijaa,

Thank you for the opportunity to respond to this complaint.

First and foremost, we want to express our sincere apologies for the delays and the frustration this situation has caused you.

We want to assure you that what you’ve described does not reflect the level of service we aim to provide at Trickz. We’ve looked into your case in detail together with our Finance Department and can now confirm that your withdrawal request of 3,307 EUR has been successfully re-initiated and is currently pending.

To be fully transparent, the delay was caused by a rare technical issue of our third-party payment provider’s acquiring partner. This was something entirely outside of Trickz’s internal systems, but we’ve been in constant contact with the provider to ensure the quickest possible resolution.

This issue resulted in your IBAN withdrawal attempts being rejected, even though all of your documentation was in order, and your account was fully verified. We recognise and apologise for the repetitive replies you received from our support team during this time. While the intention was to keep you informed as we awaited updates from the provider, we understand it must have felt unhelpful and frustrating.

We’ve reviewed everything you submitted — including bank statements, proof of ownership, and transaction logs — and can confirm that everything is in compliance. There have been no violations of our Terms and Conditions. Your account is fully verified, and you are absolutely entitled to withdraw your funds. Please know that we had no intention of delaying your payout. Issues like this are damaging to our reputation too, and resolving them promptly is a top priority for us.

Kindly note that your funds are safe with us, and we are confident they will reach you soon. We deeply regret the stress and inconvenience this situation has caused and are continuing to work closely with the payment provider to prevent this from happening again.

If you have any further concerns, please don’t hesitate to reach out to us directly via live chat or email at [email protected] — we’re here and ready to help.

Warm regards, 
Peter

Trickz Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $2,541

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Trickz Casino Complaints

See all complaints for this casino

Account closed for security reasons after I requested a withdrawal

I am filing this complaint against Trickz Casino for refusing to pay out my balance of $100 and subsequently closing my account without any valid explanation.

I successfully completed the KYC (Know Your Customer) verification process, and my documents were approved. However, when I attempted to withdraw my winnings of $100, the payment remained pending. Instead of receiving my funds, I was notified by support that my account has been closed due to "security reasons."

When I asked for proof or a specific reason for this "security" risk, the casino refused to provide any backing or evidence for their claim.

I am requesting that Trickz Casino reopens my account or, at the very least, processes my $100 withdrawal immediately, as there has been no breach of terms on my part.

Resolved

Casino is not paying my withdrawals

Hello,

I'm filing this complaint against TRIKZ Casino, which is refusing to process my withdrawals. I currently have 5 withdrawal requests that are still marked as “pending”, with no explanation at all, for a total of €5,600.

Here is the breakdown of the withdrawals:

€1,200 (June 1st)

€700 (June 4th)

€1,500 (June 4th)

€1,000 (June 4th)

Total = €5,600 pending

It has now been over 5 days since the first two withdrawals were requested, and the other three were made today – all are still pending with no progress. Every time I contact live chat, I’m just told to "please wait", without any proper reason. The answers feel robotic and automatic, as if I were chatting with a bot.

This is unacceptable – no serious communication, no clear updates, and most importantly, no payment even though I followed all the rules of the casino.

I demand that my withdrawals be processed and paid immediately, and that the casino give an official explanation for this unjustified delay.

Thank you, A,skGamblers, for your help.

Kind regards,

Resolved

€5,600

Trickz is tricking me not to pay my 4000 kroner

I made a withdrawal dated 21st of may. They sent me an email that withdrawal was processed and I will receive my money. 5 days later no money from them and I contacted them. They said there was a problem with the provider so they have to investigate the case. I've been told a lot of things and in the end it just made me cry because I really need the money. They are delaying paying me and said that I have to wait for the new updates. Until now I haven't received any emails from them or updates and I realized that I've been scammed. I have used a lot of money on this site and was hoping I could get my winnings but it looks like they have no plans to pay me. This is very sad and frustrating. All they can say was to have patience and wait. But I cannot wait forever. Do not use any money on site if you do not want to get disappointed.

Resolved

kr4,000

Trickz is holding back my 5460 EUR

Dear AskGamblers Complaints Team,

I am reaching out to formally submit a complaint regarding Trickz Casino, who currently owe me a total of €5,460 in unresolved withdrawals. I am desperate for your assistance, as this situation has become deeply frustrating and shows no signs of resolution without external intervention.

Summary of the issue:

• Over the past 8 days, I have attempted to withdraw funds in various amounts.

• Trickz has repeatedly cancelled or reinitiated transactions, claiming technical or security issues with the payment provider.

• The process has become chaotic: the original amount was split first into three parts, then later into one and then two transactions of €2,700 and €2,760.

• This has resulted in a total of nearly 10-15 withdrawal attempts, none of which have succeeded.

Key concerns:

1. Repeated use of the same excuse: The casino continues to state that withdrawals were “rejected due to the payment provider’s security protocols.” This exact excuse was used during a previous complaint I filed, after which the funds were only processed once AskGamblers became involved.

2. My IBAN worked previously: I have already received a successful withdrawal to my bank account using this exact IBAN. Despite this, they are now claiming the IBAN is “rejected,” with no clear explanation. I have since provided a new IBAN, but the outcome remains the same.

3. Lack of transparency: The casino refuses to explain the real reason for the failed transactions. They push the blame onto the “payment provider” and act as if they have no power to intervene, even though they clearly did in my previous case.

4. Deliberate delays: After many of the failed attempts, the funds are placed back into my balance, forcing me to initiate new withdrawals manually. This feels like a tactic designed to wear down the player or tempt them into gambling the money away.

As of now, €5,460 of my own money is locked on their site, and I have no faith the casino will process the withdrawal unless external pressure is applied.

Final remarks:

This is no longer just a technical error – it’s become a pattern of obstruction. I am emotionally exhausted from the back-and-forth, and there has been no clear explanation, no accountability, and no consistency in communication. I am once again turning to AskGamblers in hopes of achieving the only thing I ask: that my rightful funds are released to me.

Please let me know if you need screenshots, chat logs, or account details. I can provide everything required.

Thank you so much for your time and support.

You are truly my last hope in this situation.

Sincerely,

Mijaa

Resolved

€5,460

Trickz Casino - Withdrawal 1500 EUR disappeared and delayed

On December 5th, 2024, I submitted a withdrawal request for an amount of €1500. However, upon checking my transaction history, I noticed that there is no record of this withdrawal. After reaching out to the customer support team the same day 5th December, I was informed that they could confirm that I made a withdrawal of €1500 and my funds would be processed within three working days.

After 3 working days, I still haven't received any funds. So I did contact customer support again and the agent could confirm that I made a withdrawal of €1500 and they would look into this.

The next I contacted them again and they told me that they were waiting for a response from their payment provider.

I've been telling them that something is wrong since my withdrawal dont even show under my transaction history on their site. They can't answer why, but all the agents from their support have confirmed that they can see my withdrawal of €1500

Its the 17th of December today and I've been in contact with their support almost every day to get an update on my withdrawal case. And every time I get the answer that there is no update yet and that they still waiting for a response from their payment provider.

Something is either very wrong or fishy from the first day when I noticed that my withdrawal disappeared from my history transaction.

My biggest concern is that they have "deleted" my withdrawal since I even can't see it. It's very fishy or something is very wrong.

I have saved all conversations from my interactions with customer support.

I also want to add that I've been a happy and loyal customer of Trickz for many years and never had this problem before.

Resolved

€1,500

No weekly cashback as they say

Trickz casino has a promotion that every player gets monday cashback for losses.

Today I received 59 freespins as monday cashback. When I opened the game it crashed, it frooze, I was kicked out over and over. I loged out and back in again and the bonus freespins were gone. I contacted custom service and they tried to make it seem like it was because of my phone, my browser, they wanted me to try on a computer (dont have any).

I have now been waiting 15 hours and they refuse to help me. Saying someone will look at it but thats just ridicoulos because they could have solve this in 10 minutes just adding the freespins manually or giving me freespins on another game (all games work except this one).

So this is just a scam promotion to make players deposit but nothing is given to you as promised.

Rejected

Delayed payment they have issues with their payment provider

I made my first deposit of 100euros and finished the verification process.
I happend to win 440euros and requested a withdrawal. According to their terms and the support the withdrawal will be processed within maximum 24-48 hours.
After 48 hours I asked the support and they replied that they have issues with their payment provider, and they don’t have any timeframe when it will be fixed.
I’m not satisfied and feel stupid that I deposited here.

Rejected

€440

I don't get any answers as to when I can expect to get my money

I have received the message "withdrawal failed" 3 times. Each time the money was withdrawn from my betting account, they are not on their way to my bank account.

It happened for the first time on 5 June, after which I contacted Trickz customer service.

I was told they would look into it the next day and give me an answer. I received no response.

it then happened again on June 8 - two times. I have been in contact with customer service every day since June 5, but they don't give me a reason so I don't get any answers as to when I can expect to get my money.

It a total of 720 euros.

Resolved

€720

Withdrawal disappeared

I made a withdrawal on 24 November, it usually takes a few minutes. Lately, the payments have been taking longer but now my withdrawal payment is just gone.

I have contacted Trickz several times every day since Friday, and all they answer is ” Wait until tonight”, wait until tomorrow”, or” wait one more day”.

They say it can take up to 3 banking days, and that has passed. It's now evening and there are no more bank transfers in my country this late, so no money is going to arrive.

I have said to them several times that if it takes this long it will not appear because something is obviously wrong, the only answer I get is to wait. I have been waiting a week soon. I asked for my deposit back, but they won't answer that, I have also asked why every deposit on my bank to this casino has different company names, and they won't answer that either.

So this is a fraud. No money from my withdrawal, no money back from my deposit. I have checked with my bank if they are holding the money but they are not.

Resolved

€1,160