Casino is not paying my withdrawals

I am filing this complaint against Trickz Casino for refusing to pay out my balance of $100 and subsequently closing my account without any valid explanation.

I successfully completed the KYC (Know Your Customer) verification process, and my documents were approved. However, when I attempted to withdraw my winnings of $100, the payment remained pending. Instead of receiving my funds, I was notified by support that my account has been closed due to "security reasons."

When I asked for proof or a specific reason for this "security" risk, the casino refused to provide any backing or evidence for their claim.

I am requesting that Trickz Casino reopens my account or, at the very least, processes my $100 withdrawal immediately, as there has been no breach of terms on my part.

I made a withdrawal dated 21st of may. They sent me an email that withdrawal was processed and I will receive my money. 5 days later no money from them and I contacted them. They said there was a problem with the provider so they have to investigate the case. I've been told a lot of things and in the end it just made me cry because I really need the money. They are delaying paying me and said that I have to wait for the new updates. Until now I haven't received any emails from them or updates and I realized that I've been scammed. I have used a lot of money on this site and was hoping I could get my winnings but it looks like they have no plans to pay me. This is very sad and frustrating. All they can say was to have patience and wait. But I cannot wait forever. Do not use any money on site if you do not want to get disappointed.

Dear AskGamblers Complaints Team,

I am reaching out to formally submit a complaint regarding Trickz Casino, who currently owe me a total of €5,460 in unresolved withdrawals. I am desperate for your assistance, as this situation has become deeply frustrating and shows no signs of resolution without external intervention.

Summary of the issue:

• Over the past 8 days, I have attempted to withdraw funds in various amounts.

• Trickz has repeatedly cancelled or reinitiated transactions, claiming technical or security issues with the payment provider.

• The process has become chaotic: the original amount was split first into three parts, then later into one and then two transactions of €2,700 and €2,760.

• This has resulted in a total of nearly 10-15 withdrawal attempts, none of which have succeeded.

Key concerns:

1. Repeated use of the same excuse: The casino continues to state that withdrawals were “rejected due to the payment provider’s security protocols.” This exact excuse was used during a previous complaint I filed, after which the funds were only processed once AskGamblers became involved.

2. My IBAN worked previously: I have already received a successful withdrawal to my bank account using this exact IBAN. Despite this, they are now claiming the IBAN is “rejected,” with no clear explanation. I have since provided a new IBAN, but the outcome remains the same.

3. Lack of transparency: The casino refuses to explain the real reason for the failed transactions. They push the blame onto the “payment provider” and act as if they have no power to intervene, even though they clearly did in my previous case.

4. Deliberate delays: After many of the failed attempts, the funds are placed back into my balance, forcing me to initiate new withdrawals manually. This feels like a tactic designed to wear down the player or tempt them into gambling the money away.

As of now, €5,460 of my own money is locked on their site, and I have no faith the casino will process the withdrawal unless external pressure is applied.

Final remarks:

This is no longer just a technical error – it’s become a pattern of obstruction. I am emotionally exhausted from the back-and-forth, and there has been no clear explanation, no accountability, and no consistency in communication. I am once again turning to AskGamblers in hopes of achieving the only thing I ask: that my rightful funds are released to me.

Please let me know if you need screenshots, chat logs, or account details. I can provide everything required.

Thank you so much for your time and support.

You are truly my last hope in this situation.

Sincerely,

Mijaa

I requested a total withdrawal of €3,307 from Trickz Casino. Initially, I made two separate withdrawal requests, but later I combined them into one total payout request.

Since May 2nd, I have been in daily contact with support, often multiple times a day, trying to get my money released.

I am repeatedly told that the issue is solved, only to find out the next day that the exact same problem happens again. I’ve now received five or more identical replies stating that my case is “in the hands of the Finance Department” or that my questions have been “forwarded to Finance” - yet the situation remains unresolved.

My IBAN withdrawals have now been rejected twice, supposedly for “security reasons” by the payment provider – even though:

• I have submitted bank documentation clearly showing the IBAN and my full name

• The account is the same one I used for the deposit. The deposit was made via Apple Pay, but the funds came from that exact same IBAN

Despite providing this information and complying with every request, Trickz refuses to process the payout and continues to return the funds to my casino balance.

I have not used any bonus, nor have I broken any terms. I have followed every step they requested and remained patient.

This now appears to be a deliberate pattern of delay and avoidance.

Please, AskGamblers – I truly need your help here, because Trickz is not moving forward, and I’ve exhausted all other options.

I kindly ask that you assist in ensuring they release my rightful €3,307 withdrawal to my verified account.

I have attached some documents, and I kindly ask that you treat these privately and ensure they are not shared publicly on the site.

I have uploaded this documentation:

• Transaction logs (deposits & withdrawals)

• Bank statement confirming ownership of IBAN

• Proof deposits came from my account

• E-mail/chat history with the operator

Thank you very much in advance for your assistance.

On December 5th, 2024, I submitted a withdrawal request for an amount of €1500. However, upon checking my transaction history, I noticed that there is no record of this withdrawal. After reaching out to the customer support team the same day 5th December, I was informed that they could confirm that I made a withdrawal of €1500 and my funds would be processed within three working days.

After 3 working days, I still haven't received any funds. So I did contact customer support again and the agent could confirm that I made a withdrawal of €1500 and they would look into this.

The next I contacted them again and they told me that they were waiting for a response from their payment provider.

I've been telling them that something is wrong since my withdrawal dont even show under my transaction history on their site. They can't answer why, but all the agents from their support have confirmed that they can see my withdrawal of €1500

Its the 17th of December today and I've been in contact with their support almost every day to get an update on my withdrawal case. And every time I get the answer that there is no update yet and that they still waiting for a response from their payment provider.

Something is either very wrong or fishy from the first day when I noticed that my withdrawal disappeared from my history transaction.

My biggest concern is that they have "deleted" my withdrawal since I even can't see it. It's very fishy or something is very wrong.

I have saved all conversations from my interactions with customer support.

I also want to add that I've been a happy and loyal customer of Trickz for many years and never had this problem before.

I have received the message "withdrawal failed" 3 times. Each time the money was withdrawn from my betting account, they are not on their way to my bank account.

It happened for the first time on 5 June, after which I contacted Trickz customer service.

I was told they would look into it the next day and give me an answer. I received no response.

it then happened again on June 8 - two times. I have been in contact with customer service every day since June 5, but they don't give me a reason so I don't get any answers as to when I can expect to get my money.

It a total of 720 euros.

I made a withdrawal on 24 November, it usually takes a few minutes. Lately, the payments have been taking longer but now my withdrawal payment is just gone.

I have contacted Trickz several times every day since Friday, and all they answer is ” Wait until tonight”, wait until tomorrow”, or” wait one more day”.

They say it can take up to 3 banking days, and that has passed. It's now evening and there are no more bank transfers in my country this late, so no money is going to arrive.

I have said to them several times that if it takes this long it will not appear because something is obviously wrong, the only answer I get is to wait. I have been waiting a week soon. I asked for my deposit back, but they won't answer that, I have also asked why every deposit on my bank to this casino has different company names, and they won't answer that either.

So this is a fraud. No money from my withdrawal, no money back from my deposit. I have checked with my bank if they are holding the money but they are not.