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Treasure Islands Jackpots Casino - No money and no reply

Complaint Info
Disputed casino Treasure Island Jackpots Casino
Reason Delayed payment
Amount $ 1500
Posted on July 16, 2014

i was lucky and won on my first deposit and made a withdrawal for 1500us and sent the required docs the 24 dec. i know there have been som bank holidays but i have still not heard anything from the casino. i have tried the online support but they cant help me just telling me to try email accounting one more time. Due to the previous complaints on this site im affraid to make a new deposit on the casino before i can se the winnings on my bankaccount. my tracking no is LTK1221201661163X. ps. the only email i got the casino called me Francisco even though my name is Mette isnt that strange and cause for concern

Posted on January 6, 2014

please dont close this on yet, the chat at the casino told im i que and the will be back tommorow at the latest, so i have to wait a bit longer

Posted on January 7, 2014

the casino has been in contact with med today :0). lets see what happens the next couple days

mettek Denmark
Posted on January 9, 2014

my account should be verified now but i havent still not heard anything about my withdrawel

mettek Denmark
Posted on January 10, 2014

now the casino have replied "Your withdrawal request has been forwarded to our processor for review" exciting :0)

Posted on January 13, 2014

lets give them on more week to reply

mettek Denmark
Posted on January 16, 2014

Still no reply

Posted on January 24, 2014

AskGamblers Complaints Team have been provided with explanation on behalf the complainant that he has been paid in full. 

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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