Ag Awards

Treasure Island Jackpots Casino - No payment of my winnings

Complaint Info
Disputed casino Treasure Island Jackpots Casino
Reason Delayed payment
Posted on September 4, 2015



I deposited 20 euros on 05/08/2015 TREASURE ISLAND casino JACKPOTS I got a bonus, I met the wagering requirements, I won 920 euros, and to this day I still do not paid, my emails remain unanswered, I have returned the documents requested and the chat was told to wait again, and again, I think they will not pay me, and that they are c****. Can you help please?


Posted on August 31, 2015

Dear potenza,

Your payment was processed on 28th August. Please allow few days to receive it, Kindly notify us when you do.

Posted on September 1, 2015

hi i have my winnings to my bank account thank you

Posted on September 1, 2015

Dear potenza
Great to know that you've received payment.
Thank you for your patience and please continued patronage at our casino!
All the best

Posted on September 4, 2015

Based on the player's last comment we consider this case as resolved and it is now successfully closed.

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