Ag Awards

Treasure Island Jackpots Casino - Not Paid After 2 Months

Complaint Info
Disputed casino Treasure Island Jackpots Casino
Reason Delayed payment
Amount $ 10000
greenzone United States Message
Posted on February 17, 2016

I won 10k in December. They have all required docs on file. 2k of my withdrawal was approved on Jan. 21 with remaining in pending status. Its been well over 7 business days as stated in the terms of service and still no payment. Also, I'll like to add I never use any bonus on my deposits and the terms of service states the max withdrawal is 2k for deposits with bonus, but doesn't specify a max on withdrawals if a bonus is not used. I didn't expect this kind of delay and a 2k limit when I play on my own money and none of the casinos. While I had email communication with the accounts team since Dec., they haven't responded to my latest email from over a week ago.

Posted on February 20, 2016

Dear @greenzone,

Any update regarding your complaint? Thank you.

greenzone United States Message
Posted on February 20, 2016

Nope. The casino has not responded to my personal email either.

greenzone United States Message
Posted on February 23, 2016

Received this email today (doesn't sound promising but at least a response):

Dear Eric,

Good day! Unfortunately, we have found that there was a technical issue with third party issuers regarding payout batch which included yours.
We greatly apologize for the inconvenience. Rest assure that we will contact you as soon as this issue has been rectified.

Best regards,
Amanda Anderson
Accounts Analyst

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