Ag Awards

Treasure Island Jackpots - Withdrawal problem

Complaint Info
Disputed casino Treasure Island Jackpots Casino
Reason Declined payment
Posted on May 16, 2014

I have had the wiorse experience in trying to not only collect my withdrawals but just try

ing to contact them. Withdrawal was done on 10/28/2013 still pending. Sent all of my documentation to them 2 days later after contacting them as what was needed. Since that time I have been trying to e-mail them at all of the e-mails they have provided and they are all being returned undeliverable. On November 4th I contacted my internet provider to see if there was a problem on my end and they too tried to e-mail and they all came back undeliverable. I have chatted on the chat line at least 10 times or more and each time they tell me someone from their accounts department will get back to me, but never does. I have tried to call them at the number they have listed for US and it always says to leave a message. I do have e-mail documentation that I can send you, just let me know how to send to you. I have tried to do a screen shot but I am not sure how to do it. I did go to the page and hit alt and printscreen then went to accessoris and went to paint screen, nothing showed up. I want to send documentation, can I e-mail it to you,, Please Please I need your help.

let me know what to do via e-mail if possible.

Posted on November 5, 2013

I have forwarded via e-mail today all documentation

Thanks for your help

Posted on November 6, 2013

Hi, I have forwarded your message tour our customer service who's getting in touch with you. Based on your last post here you seem to have found a way to send all necessary documentation. Feel free to let us know if everything goes fine. Regards

Posted on November 6, 2013

i have not heard from customer service and my payment as of today is still showing pending.

Posted on November 7, 2013

yikes, still no response and funds still pending, can you reach out to the casino again

Posted on November 8, 2013

Hi, as it seems messages are not going through (maybe spam box?), please find below copy of last email sent by our customer service.

Dear < name removed >,

We have been informed by our support team that you have a concern on undelivered emails.

You may alternatively send the required documents to Wendy Smith, our VIP Manager --- < name removed >@c­asi­nor­ewa­rds­clu­

Please whitelist (your email adress) by adding this email to their safe senders list.

Kindly go to your email option, add on safe sender's list. By doing so, your email will always welcome our newsletters.


< name removed >

Accounts Analyst

Posted on November 8, 2013

my documents needed for withdrawal did not come back undeliverable. All follow up messages have returned except for yesterday another follow up e-mail was sent and I have checked my e-mails and it was not returned . I sent to accoun­[email protected]­tre­asu­rei­sla­ndj­ack­pot­ to see if it would come back and it did not. I still have no reply. I need to know if you have my documents and if you plan to pay

Posted on November 8, 2013


Please send your documents to our VIP manager: wendy.s­mi­[email protected]­cas­ino­rew­ard­scl­

She will personnaly check your case as it seems to be having some communication / email sending issues.

Posted on November 8, 2013

I have re-sent documents to Wendy smith as well as accoun­[email protected]­tre­asu­rei­sla­ndj­ack­pot­ and accoun­[email protected]­atl­ant­isg­old­cas­

Hopefully someone will receive them. Could someone let me know if they have been received???

Thank you,

< name removed >

Posted on November 10, 2013

i have received an e=mail saying someone would contact me within 1 day, still no response. The last-mail was sent on Friday. Never responded to the previous e-mail


< name removed >

Posted on November 11, 2013

I received an e-mail from < name removed > today and she asked for additional documents that I scanned out to her today, awaiting a reply.

< name removed >

Posted on November 12, 2013

I will wait for your reply to the documents and want to know the time span

Thank you,

< name removed >

Posted on November 12, 2013

I have received an e-mail that withdrawal has been approved and it will take 3 to 5 days to process, I will update once I receive payment.

Thank you,

< name removed >

Posted on November 14, 2013

I need to know when check is being sent out, once I receive the check I can close out my complaint

Posted on November 19, 2013

I have received tracking number and the check is on the way. I will update you when I receive it. Thank you so mucg!!

Posted on November 21, 2013

i have received the check, thank you, complaint has been resolved

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