Treasure Island Jackpots Casino - Problem with withdrawal!

posted on April 4, 2013.

Almost two weeks ago I asked for a withdrawal. I did immediately send my documents. They promised me that accounting would give me an answer within 24-48 hours. In the last two weeks I spoked several times with live support and they promised me the same.

Today i finally got an answer of accounting. They presume that I didn't send my documents.

They do this probably because they want pay me.

posted on April 11, 2013.


We are very sorry for this inconvenience, can you send us your email address please so our accounts team can check?



posted on April 12, 2013.

Hello trouville12,

Looks like you won from the bonus spins. I got an answer from the accounts team about this concern:

"We were just missing his driver's license and credit card to complete the withdrawal requirements. We have received email from player that he does not have a credit card that's why he was informed to send his driver's license. He has not replied back to our email since then."

Can you get back to us ASAP so we can process your withdrawal?

posted on April 12, 2013.

I contacted Wendy Smith, the VIP manager, and Tuesday I have send her a copy of my drivers licence. She said that she would send it to accounting.

Today I send it again to accounting.

posted on April 12, 2013.

Now they want to call me for verifying my account. Sorry, but I don't want to be called. Verifying my account? I send all necessary documents to veryfing my account. Id, drivers licence, utility bill.

posted on April 13, 2013.

Hi Trouville,

The issue has been resolved by the accounts team. Your withdrawal has been processed.

Please check your inbox for the confirmation of the withdrawal.



posted on April 15, 2013.

Accounting said that everything was ok. Now I'm waiting.

posted on April 19, 2013.

The money is in my MB-account. Thanks!

posted on April 25, 2013.

 Complaint solved!