Treasure Island Jackpots Casino keeps putting my winnings back

On the 29th of April I requested a withdrawl from Tj. They keep putting my winnings back into my casino account. For some reason they won't pay me. I have called and emailed numerous times. I used free spins and was able to make playthrough. I can't get a straight answer as to why they keep telling me I have not reached the requirements. Pls help?

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that reason why they declined your withdraw was that you didn't meet wagering requirements. Please confirm.

@min75,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Based on information that we received from the casino management, player couldn't make a withdrawal, because she/he didn't meet wagering requirements. We consider this complaint resolved and closed.