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Treasure Island Jackpots Casino - Do not want to pay $ 150 of winnings

Complaint Info
Disputed casino Treasure Island Jackpots Casino
Reason Declined payment
Amount $ 150
Posted on June 30, 2015


I am (was) a registered in casino Atlantis Gold Casino - Im used the free spins(code) Winn a little from free spins - next finish wagering - and try withdrawal Maximum avalible amount (150$ is maximum withdrawal from no deposi tbonus) - next they ask me to veryfications my documents - And im send all neccesary documents. Soon they blocked my acconts - and they answers they dont allowed players from Poland play and make withdrawal in their casino.

But They accet polish players - becose a lot my frends from polish gambling forum play and make deposit and withdrawal and dont have problem-Recived payments - Olso they menager from casino registered in polish gambling forum and paste new no deposit code and deposit promotions.

Im send this person messege asking to help me in my case but she ignored me......

Summary they dont wonna proces my withdrawal becose ( they say they dotn accept polish players) - In same time they accepts other polish players deposit withdrawal and im recived only strange answer - and nobody from them dont wonna give me ture reaosn why they dont proccesed my witdrawal ? - This casino trade me bad

Please help me with my case.

Regards, Andrzej

Posted on April 21, 2013


We would like to apologize for this inconvenience. For the record, we do accept Polish players.

Here is the answer I got from the accounts team on why they have decided to not release the winnings:

"This player is tagged for negative database and reason being a problem player/gambler that's why we have locked his account."



Posted on April 23, 2013


I've been advised by our accounts team that they will be in touch with you personally to discuss with you this issue. They will be in touch with you within the next 24-48 hrs. Should you not hear from them, please let me know and I'll follow them up for you.



Posted on April 26, 2013

I received an email from the casino and there was nothing there anything explained.

Wrote back with the description of the entire situation and there is no answer.

He does not understand that.



Posted on April 30, 2013


We have discussed this offline as this contains some confidential information about the player. The issue has been discussed privately.



Posted on May 3, 2013

The case is not yet clear.

I'm waiting for the decision of the casino.



Posted on May 9, 2013

Thank you for everything.

The case is not yet complete. I unlocked Account (thank you), but I have not yet paid.

How do I withdraw will inform about it.



Posted on May 17, 2013


Payment of the casino approved.

Waiting for transfer.



Posted on June 29, 2015

This complaint has been reopened as per Treasure Island Jackpots Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @soltys1712,

We have been informed by the Treasure Island Jackpots Casino management that your payment was successfully processed. Please confirm.

Posted on June 29, 2015

Yes, I can confirm payment has been made.

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