Treasure Island Jackpots Casino - Do not want to pay me

I am registered in casino Treasure islandjackpot - Im used the free spins(code) Winn a little from free spins - next finish wagering - and try withdrawal amount (100$ is maximum withdrawal from no deposi tbonus) - next they ask me to veryfications my documents - And im send all neccesary documents. Because i cant speak english they ask me to verify account in live chat....they said that my account is verifyed but still dont pay me,and they dont tell me why.i cant get any ansvear from support,or accounting....

This complaint has been reopened as per Treasure Island Jackpots Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear rotta64,

According to our Finance Team, you reversed your payout request. Your current balance on your account is 1.13 EUR, Can you confirm this please?

Dear @rotta64,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal?

Dear @rotta64,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.