Treasure Island Jackpots Casino do not want to pay me

I am registered in casino Treasure islandjackpot - Im used the free spins(code) Winn a little from free spins - next finish wagering - and try withdrawal amount (100$ is maximum withdrawal from no deposi tbonus) - next they ask me to veryfications my documents - And im send all neccesary documents. Because i cant speak english they ask me to verify account in live chat....they said that my account is verifyed but still dont pay me,and they dont tell me why.i cant get any ansvear from support,or accounting....

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

Dear rotta64,

According to our Finance Team, you reversed your payout request. Your current balance on your account is 1.13 EUR, Can you confirm this please?

@rotta64,
Can you please confirm that you reverse your withdrawal request? Thank you.

@rotta64,
It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.