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Taking too long for payout


I initially requested a payout in May for $1300.00. But was instructed to resubmit documents i had turned in 6 months prior. My payout was finally approved on july 21st. Since then, i have contacted their customer service and have been told that there are delays....We are now in September and dont understand why it has to take 4 MONTHS or more to receive winnings.
Disputed Casino Slots of Vegas Casino
Amount $1300

Discussion

User name

Dear @Maggiecakes77,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Maggie--

I believe there may have been a simple miscom­mun­ica­tio­n/m­isu­nde­rst­anding in what the support member was telling you. It was not that the check hadn't been issued to our processor--at the time, your tracking had not come through, yet.

The good news is that I have your tracking and your payment is set to be delivered, today, by 10:30. :-)

I've sent you a PM with your tracking information.

I wish you all the very best,

Tawni
User name loyalty-level-2
Tawni I wish you were right. No check yet. Why does this casino have to take 4+ months to payout winnings when deposit is taken immediately?
Screenshot20170919-192917.png
User name loyalty-level-2
Thank you for the response Tawni. I anticipate an update soon on check.

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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