Complaint #6 Tip-Top.bet Casino

Withdrawal pending for 5 days

By Temitope A.

7 months ago

Tip-Top.bet canceled my withdrawal because I was supposed to complete my KYC, which I later did, in order for me to complete my withdrawal as requested.

Since then, I have been complaining about my withdrawal for 5days. Their response was that they have forwarded the complaint to the necessary department. That is what I get whenever I send them a message, either via email or live chat.

At this moment, I am confused and frustrated because I have completed all the necessary requirements regarding the verification requested from me. So I don't know why my withdrawal is still pending

I have a total of £794 with them, but I made a withdrawal of £500 because that there maximum payout per transaction.

Pls, I need your assistance

Disputed Casino Tip-Top.bet Casino

Reason Delayed payment

Amount £794

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

7 months ago

Dear @Agoi95,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Tip-Top.bet Casino

• Representative

7 months ago

Dear Agoi95,

Thank you for informing us that your withdrawal has been successfully processed. We sincerely apologize for any inconvenience caused by the delay and truly appreciate your patience and understanding in this matter.

Based on your feedback, we consider this complaint resolved. However, if you have any questions or require assistance in the future, please do not hesitate to contact our support team. We are always ready to help and ensure you have a smooth and secure gaming experience.

We appreciate your attention and cooperation and wish you continued success in your future activities.

Kind regards,
Tip-top Team