Complaint #26
SupaCasi Casino
Never ending flow of documents
3 years ago
Hello.
My problems started about 3 weeks ago, when I was trying to make my first withdraw.
It was declined, of course, because of I haven't uploaded the necessary documents.
First, I uploaded copies of my ID, utility bill and pictures of my debit/credit-card. It bounced back because
my utility bill was a screenshot, not a picture. So, few days later, I uploaded it again.
It was time to make another request for a withdraw.
For now, this has been the only time it has been successful. I thought that maybe now I can keep on withdrawing, but I was very wrong.
As soon as the request for a withdraw was no longer pending, I created another request for a withdraw.
It got declined, and I was given the reason that "You can only have 1 pending withdraw request at a time."
I didn't have another pending request, that was something that they made up.
Well, I waited a day or two that I received the money, and I created a withdraw request - again.
Again, declined! I contacted them and asking what is it.
I was told that I needed to upload a selfie holding my ID that I've used before in my hand.
So that is exactly what I did. And again, I waited. I really felt that this whole process was starting to get on my nerves.
After a couple of days the document was accepted. I knew it was accepted 'cos I asked about it on the chat @ supacasi.com.
So it was time to make yet another withdraw request. And guess what? It was declined, again.
This time they asked me to send them a copy of my phone bill to prove my phone number.
I contacted my service provider, they sent me a copy of my phone bill and I uploaded it in PDF as requested.
It was declined for being in black and white. Pretty much the logo of my service provider is normally in color, everything else is in
black and white. My phone number, my address, even the bar code of my bill is showing and they're still not accepting it.
I need to contact my service provider again asking to send me a copy in color and upload it, again. And it's gonna take few days, again.
I am afraid that supacasi.com is doing this on purpose, to keep people from earning their winnings.
I have 3000€ on my supacasi account, and it seems that they're doing everything in their power to keep me from getting my money.
It seems that they are going to ask again and again and again for another documents that possibly don't have anything to do with my account.
So it is a never-ending loop.
It has been over 3 weeks since this whole process started, and it just is taking too much effort doing all of this, knowing that you might never see your money. You just keep on uploading documents until forever end.
They say that they've sent me instructions on email, but I haven't received a single email in all these 3 weeks. So I don't believe they're actually sending me anything. It is just another way of keeping me in the dark.
Dear AskGamblers, I need your help with this.
My problems started about 3 weeks ago, when I was trying to make my first withdraw.
It was declined, of course, because of I haven't uploaded the necessary documents.
First, I uploaded copies of my ID, utility bill and pictures of my debit/credit-card. It bounced back because
my utility bill was a screenshot, not a picture. So, few days later, I uploaded it again.
It was time to make another request for a withdraw.
For now, this has been the only time it has been successful. I thought that maybe now I can keep on withdrawing, but I was very wrong.
As soon as the request for a withdraw was no longer pending, I created another request for a withdraw.
It got declined, and I was given the reason that "You can only have 1 pending withdraw request at a time."
I didn't have another pending request, that was something that they made up.
Well, I waited a day or two that I received the money, and I created a withdraw request - again.
Again, declined! I contacted them and asking what is it.
I was told that I needed to upload a selfie holding my ID that I've used before in my hand.
So that is exactly what I did. And again, I waited. I really felt that this whole process was starting to get on my nerves.
After a couple of days the document was accepted. I knew it was accepted 'cos I asked about it on the chat @ supacasi.com.
So it was time to make yet another withdraw request. And guess what? It was declined, again.
This time they asked me to send them a copy of my phone bill to prove my phone number.
I contacted my service provider, they sent me a copy of my phone bill and I uploaded it in PDF as requested.
It was declined for being in black and white. Pretty much the logo of my service provider is normally in color, everything else is in
black and white. My phone number, my address, even the bar code of my bill is showing and they're still not accepting it.
I need to contact my service provider again asking to send me a copy in color and upload it, again. And it's gonna take few days, again.
I am afraid that supacasi.com is doing this on purpose, to keep people from earning their winnings.
I have 3000€ on my supacasi account, and it seems that they're doing everything in their power to keep me from getting my money.
It seems that they are going to ask again and again and again for another documents that possibly don't have anything to do with my account.
So it is a never-ending loop.
It has been over 3 weeks since this whole process started, and it just is taking too much effort doing all of this, knowing that you might never see your money. You just keep on uploading documents until forever end.
They say that they've sent me instructions on email, but I haven't received a single email in all these 3 weeks. So I don't believe they're actually sending me anything. It is just another way of keeping me in the dark.
Dear AskGamblers, I need your help with this.
Screenshot
