SupaCasi Casino - KYC and withdrawal problems - Complaint Unsolved

BarvyMAN88

Hello dear forum, i am new member here, but visiting askgamblers all the time to look out for new casinos, so long time lurker.

Now back to my problem with SupaCasi casino.

It all started late this wednesday (23rd august), when i got early from work and decided to have some fun.

I signed up there, put 80e in, lost it. Made another deposit of 80e and played gates of olympus with both deposits.

My bet was 0.2e with an extra feature bet was my total bet 0.25. I played total of 3 000 spins and after that my balance was somewhere like 110e.

At this point, i bought bonus with 1e bet, the cost of this bonus was 100e. To my surprise i finally got my 1st max win on pragmatic games and with that being said, my balance went up to hardly believe 5 000 euros.

As i play online poker, casino games and sports, i indeed know my account has to be fully verified before any withdrawals.

I went to "documents" section and uploaded all documents, which are: front and back ID, front and back my Visa card, bank statement as a proof of address and also a selfie with me holding and ID next to my face - that was in early hours of 24th aug.

Since this day i have contacted support at least 10 times. My account is still not verified and they keep saying department is busy and they have 3 days to verify and in some cases, like heavy workload, even more days.

In meanwhile i asked them to close my account as i dont want to play anymore. I have been told via live chat, this is no problem and all remaining communication will be done via emails...such as verification and withdrawals.

After 3 days i am still not verified and can not make withdrawals, because they are buse as they said.

Today (27th aug, evening time) i asked them to re-open my account, so i can gamble...guess what happened? Their response was withing an hour, if im really sure etc... So it seems like they are not that busy with re-opening an account to let me lose it all back...

And one more thing i need help with. There is only 500e per transaction. It takes up to 3 days to apporove that withdrawal and then up to another 3 days to hit my bank.

We live in 2023, transactions are made within minutes. And they will pay me 500e per week?

So, dear askgamblers, i would like to ask you politely to help me with this casino. I play for fun, i would like to enjoy my money and take my family on well deserved vacation.

What is the purpose of playing casino games, if casino then refuse to pay it all in once or two, maximum three payments. I obviously get it, in case of big wins, they need to protect the bussiness and if everybody wins big at the same time, they would bankrupt, but come on, this is just 5k. I am not high roller as all the streamers.

Thank you in advance,

Daniel

AskGamblers

Dear SupaCasi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BarvyMAN88

Hello dear forum.

So, i have some news, bad news...

My account was re-opened. I thought that once you decide to close your account, respectively informed chat you have gambling problems and afraid of lossing it all back, that no casino is allowed to re-open players account, EVER.

However they did after i coinfirmed i take full responsibility...

Well, its just insane how casino support is very busy while account has to be verified, but they are more than happy to help you with re-opening account with 6 thousands in it even though they are informed with players issues...

What to say, after i lost everything, i was down on my knees, could not catch a breath and there was only one thing in my mind - suicide.

It is really sad, how online casino are set. In my case it was just innocent fun gambling session with minimim bets to spend some time, it turned out to jackpot, making plans with my family, then it almost brought disaster to my family.

And its only how they treat customers.

I gamble online for like 15 years as mentioned in my first post and without doubt this was my worst experience yet, by far.

I am very sick of it, i have no idea how to say to my family, trip is cancelled. I blame myself at first place, but it would not happened if this s**t casino would act normally. Sorry for faul language, such a rollercoaster of emotions.

I only wish this casino would be fair enough, verified my docs right after they were uploaded and sent me all the winnings... I mean, if the casino can not afford to pay 6 000 euros at once, then dont run bussiness.

You almost killed me, do you get it manager of SupaCasi?

Today is exactly one week from the win, i have one pending withdrawal of 500e and still not in my bank, this is just funny. My account is fully blocked now, so i dont even know, what happened to that withdrawal.

Lastly, i do appreciate any communication here , just to warn others to stay the hell out of this casino, but sadly have to say i would never signed up to this casino, if it did not have askgamblers badge as verified and certified... I was sure, this casino is ok to play on, however it almost took my life to its end.

Thank you

AskGamblers

Dear SupaCasi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

SupaCasi Casino - KYC and withdrawal problems

Complaint Info

Disputed casino

Reason

Amount

€ 500

SupaCasi Casino Complaints

SupaCasi Casino - Casino is delaying payment of winning

SupaCasi Casino - My withdrawal request is delayed since August 1st

SupaCasi Casino - Review of account has lasted now 5 weeks

SupaCasi Casino - Scam deducted winnings