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SupaCasi Casino - Casino is delaying payment of winning

RESOLVED

Complaint Info

Disputed casino

SupaCasi Casino

Amount

€ 214.87

Posted on October 18, 2023

A month ago I registered at this casino and placed bets on sports. After two weeks of playing, I received a bet limit of 1 euro! At the end of the game, I'm in the red!

Did not participate in bonus programs!

I went through the identity verification process and on 10/13/2023 I ordered all the money €214.87 to be paid out of my account.

According to casino rules, payments are made within 72 hours, I’ve already been waiting for 5 days! I contacted technical support - they wrote that they won’t bother when they can pay!

Obviously, the casino is deliberately delaying the payment of money!

I'm attaching screenshots!

Posted on October 18, 2023

Dear GREY13,

Thank you for contacting us.

Kindly note that your payout request has already been reviewed by the relevant department and has been approved for payment.

While we strive to process all payouts within 72 hours, we acknowledge we might face occasional delays depending on the current workload.

We remain at your disposal.

Best regards,
The SupaCasi Team

Posted on October 18, 2023

Received the money today! Thanks for the help!
Please close the complaint!

AskGamblers
Posted on October 18, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.