Complaint #420 Stake Casino India

Withdrawal 28064 INR not received

By Pushpa4545

2 months ago

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transaction. Although transaction is marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

**Transaction ID:** 3433154422

**Amount:** ₹28064

**Date and Time:** 25st April 2026

**Status:** Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Disputed Casino Stake Casino India

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Pushpa4545

2 months ago

I am currently unaware of the bets made on my stake account and stake support team is also not providing me details about the previous bets placed on my account. I would request a immediate removal of self exclusion. It was not done by me. I feel my account is compromised, please help me out.

Pushpa4545

2 months ago

Dear Stake Casino,

Is there any chance I can get my account back? As I didn't did self-exclusion myself. I don't know who did that, can you please reverse this action!!

Stake Casino India

• Representative

2 months ago

Dear Pushpa4545,

All information regarding your transaction and funds has already been provided in our previous communications.

Regarding the account suspension, please note that this was the result of a permanent self-exclusion request made by you. We are unable to reverse this decision.

Dear AskGamblers Team,

Please note that we have sent an email with additional information regarding this case.

Kind regards,

Stake Casino India Complaint Stats

Resolved 181 / 181

Avg. Amount $264

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

Date of withdrawal - 22/07/2026

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

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Kind regards,

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