Complaint #401 Stake Casino India

Inr withdrawal not received

By Sid67

3 months ago

I am writing to report an issue regarding an INR withdrawal that has not been credited to my bank account.

The withdrawal was processed on 26 April 2026 for ₹20,699.55, and I was provided with the UTR number 611698734649. As of today (3 May 2026), I have still not received the amount in my bank account.

This delay is far beyond the expected processing time. I have checked my bank account multiple times, and there is no record of this transaction being credited.

Additionally, I have tried contacting customer support several times, but I have not received any proper response. I also reached out via payments@stake (or the relevant payment support email), but there has been no reply from their side.

This lack of communication and delay in payment is very concerning. I request immediate investigation into this matter and a clear update on the status of my funds.

If the transaction has been processed, I request valid proof that can be verified with my bank. If not, I expect the amount to be reprocessed or refunded as soon as possible.

I hope this issue is resolved quickly.

Regards,

Disputed Casino Stake Casino India

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sid67

2 months ago

Dear Stake India team,

Thank you for your response.

However, I would like to clarify that I have still not received the funds in my bank account. I have already contacted my bank multiple times and verified the account thoroughly. The bank confirmed that no amount has been credited against the provided UTR numbers.

To assist with verification, I am attaching my complete bank statement covering the period from the 1 April to 8 May. The statement clearly shows that no such credit transaction was received.

I kindly request you to please re-verify the withdrawals with your payment provider using the following UTR numbers:

611698734649

873800911216

I also request askgamblers team to pls review my bank statement submitted and verify the transaction is present in the bank statement with the utr provided.

As I have already verified this matter several times with my bank, I request a deeper investigation into the failed/missing payment.

Thank you for your assistance and I look forward to your support in resolving this issue.

Kind regards,

AskGamblers

• Support Team

2 months ago

Dear @Sid67,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

2 months ago

Dear Sid67,

Thank you for your patience while we reviewed your case.

As previously communicated by our Payments team, both withdrawals were successfully processed to the account details reflected in the withdrawal proofs previously shared with you.

The relevant transaction IDs are:

343*****891
873*****121

The associated UTR numbers are:

611*****649
873*****121

Dear AskGamblers Team,

We have sent a separate email containing additional information relevant to this case for your review.

Kind regards,

Stake Casino India Complaint Stats

Resolved 181 / 181

Avg. Amount $264

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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Bank mode is disabled

At first I withdrew my money amount 49000, 17000, 20000 etc all the others amount credited to my bank but 49000 didn't when I complained to live support they told me payment provider has paid me and told me to contact there payment team through email and I did. They told me they will check and they also said they have disabled my banking mode. And today I checked my stake account 49000 inr was returned to my stake account I was shocked and happy but when I tried to withdraw it it said I cannot withdraw my money nor I can play with it so I asked live support they said they have nothing to do with it.. I want to withdraw my money 49000 inr is soo big for us it was biggest win in 2 years so please help me to withdraw my money please i beg you

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Stake Withdrawal is not received INR

Hey Stake Team and Askgamblers Team.

I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

Date of withdrawal - 22/07/2026

Transaction ID - 3594290374

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Withdrawal of 19080 not received

Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

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On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
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Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
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UTR for ₹1,160 credit: [283422301976]

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My Stake username is rajroshan316.

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I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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