Complaint #11 Spin Casino UK

Withdrawal

By elisecov

4 months ago

Dear Sir or Madam,

I am writing to formally raise a concern regarding a withdrawal that I have not yet received and the lack of communication surrounding this issue.

I recently won £456.40 on your platform. I initially deposited £100 of my own funds and did not accept or use any bonuses, free bets, or promotional offers at any stage. After meeting all wagering requirements, I submitted a withdrawal request for the full balance of £456.40. Despite this, the funds have not been received.

Since requesting the withdrawal, I have attempted to find information or assistance through your customer support channels. Unfortunately, I have been unable to locate a customer service contact form or any clear method of communication, which has significantly increased my concern. To make matters worse, I have since read multiple online reviews from other users describing similar experiences and alleging that your site may not be legitimate. This has caused me considerable worry about whether I will receive my money at all.

I want to be clear that I have complied with all terms and conditions to the best of my knowledge. The funds withdrawn were legitimately won using my own deposit, and there should be no reason for unnecessary delay or non-payment.

I am requesting immediate clarification on the status of my withdrawal and a clear timeframe for when I can expect the funds to be credited to my account. If there is any additional information required from me to process this withdrawal, please inform me without delay.

I hope this matter can be resolved promptly and professionally. Failure to do so will leave me with no option but to escalate the issue further.

I look forward to your urgent response.

Kind regards,

< first name removed >

Disputed Casino Spin Casino UK

Reason Declined payment

Amount £456.6

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

elisecov

4 months ago

Apologies they have paid out!!

Spin Casino UK Complaint Stats

Resolved 3 / 4

Avg. Amount $6,326

Avg. Complaint Duration 9 days

Avg. Response Time 15 hours

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