Casino has an fault with setting deposit limits

Dear Sir or Madam,

I am writing to formally raise a concern regarding a withdrawal that I have not yet received and the lack of communication surrounding this issue.

I recently won £456.40 on your platform. I initially deposited £100 of my own funds and did not accept or use any bonuses, free bets, or promotional offers at any stage. After meeting all wagering requirements, I submitted a withdrawal request for the full balance of £456.40. Despite this, the funds have not been received.

Since requesting the withdrawal, I have attempted to find information or assistance through your customer support channels. Unfortunately, I have been unable to locate a customer service contact form or any clear method of communication, which has significantly increased my concern. To make matters worse, I have since read multiple online reviews from other users describing similar experiences and alleging that your site may not be legitimate. This has caused me considerable worry about whether I will receive my money at all.

I want to be clear that I have complied with all terms and conditions to the best of my knowledge. The funds withdrawn were legitimately won using my own deposit, and there should be no reason for unnecessary delay or non-payment.

I am requesting immediate clarification on the status of my withdrawal and a clear timeframe for when I can expect the funds to be credited to my account. If there is any additional information required from me to process this withdrawal, please inform me without delay.

I hope this matter can be resolved promptly and professionally. Failure to do so will leave me with no option but to escalate the issue further.

I look forward to your urgent response.

Kind regards,

< first name removed >

Five days ago I registered an account with Spin Casino uk. I made a deposit without a bonus and played Roulette. When my winnings were at £2700 I decided to 'walk away' and requested a withdrawal which it said was accepted. I wasn't asked for any verification documents but expected this to be either requested later by email or not at all which can be the case. The site boasts that withdrawals to a debit card can be as quick as 12 hours or less. A couple of days later having not received an emails request for verification or notification of the withdrawal progress I checked my bank account and the funds weren't there. So I tried to log on to the spin casino account and it said I had been blocked. This was alarming. I then emailed them and got an automated response to say that their email wasn't in use. I then went onto their live chat and was number 49 in the queue. After about 1/2 hour I was told I had been disconnected. Then a few hours later I tried again. The same happened. I have attempted this now many times with always the same outcome. I have them tried to contact the parent company Betway and with no joy. I am now very concerned. I would really appreciate some help. Thank you