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SlotWolf Casino - Discarding withdrawal without valid reason

REJECTED
Complaint Info
Disputed casino SlotWolf Casino
Reason Declined payment
Amount € 100
dan666 Hessen
Posted on October 10, 2020

Hello again. I will give it last try now...the last complaint has been rejected by you. I never had such problems before with any other online casino.

I requested a payout on slotwolf.com on 5th october this year of 100,00 €. I paid in 20,00 € and wagered a 100 % bonus completely.

After requesting a withdrawal I received a mail (attached pic) for verification. I send over all relevant documents, they have been prooved (attached pic) and my account was completely verified. (sorry i deleted that mail from slotwolf. my fault. but in the my pic u can see that all relevant documents had been prooved) This withdrawal and every try after that had been cancelled (they call it discarded, see attached pic) by slotwolf. On all my mails to [email protected] i get no answer now and I have the same problem when i sent messages via their "support button" on their webpage. Now can u help me somehow??

Best regards,

Dan

Posted on October 12, 2020

Dear DAN666,
We are extremely sorry for the delays, we need to inform you that the request for your withdrawal is filled in incorrectly: please, specify the branch address as well, after that the withdrawal can be processed. Also, you can ask the support team for more explanations on how to fill in the withdrawal request. Thank you so much for your patience and understanding!

AskGamblers
Posted on October 15, 2020

Dear @dan666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have specified the correct branch address to the SlotWolf Casino team so that the withdrawal can be processed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

SlotWolf Casino Complaints

  • 6 of 7 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 820 USD avg amount

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