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SlotWolf Casino - Deposit Discarded by SlotWolf but casino did not refund money to my bank account

RESOLVED
Complaint Info
Disputed casino SlotWolf Casino
Reason Refund declined
Amount $ 300
Posted on August 27, 2020

I previously filed this complaint, but here it is again with proof of deposit/discard. Screenshot 1 shows that deposit was discarded by SlotWolf. Screenshots 2 and 3 show deposit was confirmed by bank 4 minutes later. I do not have screenshots of chat logs with SlotWolf. My communication with them was mostly through their live chat option, and I did not save them. You can request from them the chat logs.
The attach button wasn't showing up before I logged in. I attached the photos this time. (last time i posted links).

On August 12, 2020 14:54:58, I made a Interac E-Transfer deposit to SlotWolf Casino. The deposit was eventually "discarded" by the casino, but the money was withdrawn from my bank account. I have received the deposit confirmation from my bank. It successfully went through. I've sent the deposit confirmation and proof to SlotWolf already. I've contacted the casino support many times. Every time they give me a random time frame to get the money back. At the beginning it was it'll probably get refunded "soon", then "72 hours", then "wait till after weekend as it can cause delays", then "I can't give you exact time estimate", and the last time they said "30 days".
Note that I do not want the money in the casino account any more. I want a full refund to my bank account.

Posted on August 27, 2020

Dear DARKFOX1990,
your funds are already on your balance. Please, accept our deepest apologies, some delays with the payment systems are possible.

AskGamblers
Posted on August 28, 2020

Dear @darkfox1990,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 28, 2020

The issue is resolved. They have deposited the money into the SlotWolf account (not what I asked for), but I will consider the complaint resolved.

AskGamblers
Posted on August 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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