Slots of Vegas Withdrawals

Hi I have several pending withdrawals and 2 approved. One was approved on March 11th and it has been even more than 20 business days since then and I can't even get anyone to at least email me back about this. Help please???

Dear Player:

We will look into this matter and will get back to you soon.

Cindy Greco

Thankyou!

Dear Player:

The tracking for your payment is available since 4/19/2013 5:49:03 PM. Please contact any CS agent and request your courier's tracking information.

Another cash-out was approved on 4/18/2013 at 10:20:50 AM.

Best Regards

Cindy Greco

Thank you, I am expecting delivery of my first check today. Will you be remaining involved until all payouts are completed?

Dear Player:

Please confirm once payment has been received

Thanks

Cindy Greco

Hi, I received a check for $1080 on Apr 23. Thank you.

Dear Player:

A second payment was processed on 4/21/2013 1:01:18 PM. You should be receiving it soon

Cindy Greco

That was 8 days ago. Shouldn't I have received tracking information by now?

Ok

Dear Player:

Your tracking number will be available next week.

Another payment has been processed on 5/3/2013 3:31:14 PM.

Best Regards

Cindy Greco

Tracking for which payment please?

Dear Player:

A tracking number is available. Please contact any CS agent and request it. For security reasons I am unable to post it here.

Regards

Cindy Greco

YesI have a tracking number. Thank you. Shouldn't another payment have been sent for processing at this point?

I have received second check for $1080 and did notice additional funds sent for processing. Thank you so much!

Dear Player:

Can we request complaint to be closed?

Thanks

Cindy Greco

Why would I close this complaint now? There are 2 payments "with the processor" that I still don't have tracking information for as well as more than $6000 in pending payouts. I still don't have a reliable contact within the casino to follow up on these with. I am not comfortable at all with that recommendation.

Thank you,

Dear Player:

We do not have any inconvenient if you wish to keep this complaint opened.

Regards

Cindy Greco

Yes, please keep it open for now. Thanks!

Dear Player:

A new payment has been processed on 5/3/2013 3:31:14 PM.

You should be receiving it soon

Cindy Greco

I will let you know if I receive any funds.

Thank you

Dear Player:

A $1080 payment was processed via Pay2Card on 5/24. Money will be reflected on the customer account within the next 48 - 72 hrs

Please confirm once received.

Thanks

Cindy Greco

I did just receive this payment. You may close my complaint. Thank you.

 Complaint solved!