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Slots of Vegas Casino - Not Paying, Not Responding

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 5000
Posted on September 15, 2016

I have 2 withdrawals of $2500 that are outstanding and I cannot get a response from SOV reps. One requested 8/16th the other 8/17th. One was approved on 9/2nd. The other just disappeared from my account. I have emailed and called several times and I am getting no answer? Is Slots of Vegas avoiding their customers? I have spent hundreds of dollars at this casino and loyally play with them. I would like a response.

AskGamblers
Posted on September 19, 2016

Dear Kristin,

Please let us know if there's some update on your issue.

Posted on September 19, 2016

There are no updates. Slots of Vegas has not responded to anything as of yet

Posted on September 19, 2016

Hi Kristin--

I'm terribly sorry for the delays you've experienced.

I've taken a look at your account and I do see that a wire has already been initiated. I would expect you'll see the funds reflected in your account, before the end of the week.

All the best,

Tawni

AskGamblers
Posted on September 23, 2016

Dear Kristin,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

AskGamblers
Posted on September 24, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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