I have been trying to get my winnings since April of 2018. I have submitted numerous requests, sent tons of paperwork, many times duplicates of the same paperwork. I have emails stating all of my information, including my bank information for my direct deposit is all verified and they keep putting my money back in my account. I have attempted to call, but no luck. Chat tells me to call. Please help me get my money. I really need it and cannot get any cooperation from them.
After I got the emails advising that all of my information was verified, I sent emails asking them to correct my name. 9nce I sent ID, they changed my name to my first and middle name. It originally was correct with my first and last name. That was confirmation they had received documents they kept asking me for. Emails asking about my withdrawal go unanswered also, just like requests to correct my name.