Slot of Vegas customer support is deceptive and their withdrawal policy is not accurate. I tried to withdraw 2500 dollars which is stated is their limit. I have called every couple of days to check the status because I was originally told it would be approximately 15 days until I received my funds, ther was never any mention of split payout. In fairness I was told that 1 of the bonuses would have to be paid back because I had a balance before I redeposited to the site. OK fine but now that they have supposedly approved it I will only recieve 1066.00 which is half of my winnings minus the bonus. The customer service representative told me and I quote" we can pay however we want to" and you will receive the first payment in about 20 days and the following in another 30 days. Why is that not stated. I have attached a screen shot as proof of what I am telling you please note the dates I requested. I would like them to honor what the reps are telling people on the phone and send me my winnings.
Date Transaction Amount
5/14/2013 11:16:00 AM Overnight Express Withdrawal Requested ($1,066.00)
5/14/2013 11:15:50 AM Manager Withdrawal Approved! ($368.00)
5/14/2013 11:15:50 AM Manager Withdrawal Requested ($368.00)
5/14/2013 11:15:35 AM Overnight Express Withdrawal Declined $1,434.00
5/14/2013 11:15:35 AM Overnight Express Withdrawal Approved! ($1,066.00)
4/23/2013 3:44:23 PM Overnight Express Withdrawal Requested ($2,500.00)
4/23/2013 11:29:09 AM Overnight Express Withdrawal Declined $2,500.00
4/17/2013 12:09:04 AM Overnight Express Withdrawal Requested ($2,500.00)
4/16/2013 11:43:52 PM Overnight Express Withdrawal Cancelled $1,500.00
4/16/2013 11:09:20 PM Overnight Express Withdrawal Requested ($1,500.00)
If they want customers to continue to play on thier site. This organization really need to update their training process and give customers realistics dates on when they can and will recieve their winning.
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